Customer Experience Represenative

A Customer Experience Representative is the primary point of contact for customers and outside sales personnel regarding order and product questions. They also serve as a link between customers, manufacturing, traffic and purchasing. A Customer Experience Representative is responsible for all order entry / order evaluation for windows and doors manufactured daily.

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Duties and responsibilities

• Review and enter all incoming order and quote requests
• Develop and maintain relationships with existing and new customers
• Partner with outside sales team to assist with customer needs
• Answer / Evaluate customer questions on technical product, pricing and or / billing and direct to the corresponding area if needed.
• Evaluate and enter all warranty requests
• Responsible for taking phone calls and emails on product / order related issues from customer, homeowners, sales, and internal customers. Researches and provides problem resolution.
• Communication with customers on items that will miss a promised delivery due to either manufacturing, inventory shortage or delivery conditions
• Perform other duties as assigned

Qualifications

Required

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