What are the responsibilities and job description for the Casino Relationship Marketing Director position at Wind Creek Casino & Hotel Wetumpka?
Description
Shift: 8am-5pm Shift Subject to change based on business needs.
Job Overview:
The primary responsibility of the Casino Relationship Marketing Director is to oversee the day-to-day operations of our VIP players, concerts, resort sales and the bus program. All duties are to be performed in accordance with departmental and WCH’s policies, practices, and procedures. This job manages Casino Marketing Staff, Executive Hosts, Casino Hosts, Concierge, and Sales Team.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
- Manages host program, which includes, but is not limited to: departmental policies, codes, reports, establishing goals and expectations, tools and accountability
- Manages the host contact-management tool
- Increases VIP revenue, number of coded VIPs, number of VIP trips and average VIP ADT
- Develops and Executes VIP events
- Executes all Casino Marketing business plans to ensure performance and profit objectives for short and long-term goals are met
- Ensures that corporate comp policies and procedures are followed and maintained
- Yields VIP events, concerts, hotel & spa (as applicable)
- Manages entertainment events and setup, which includes, but is not limited to: event scheduling, seating and staffing; ticket sales and delivery; and fulfillment of entertainer riders (where applicable)
- Responsible for resort sales and coordination by managing the property’s meeting space and ballrooms to assist in ensuring Banquet yearly revenue goals are met (where applicable)
- Responsible for bus program and coordination to assure such bookings are profitable and scheduled/directed towards casino needs
- Responsible for staffing and the management of the VIP Services Satellite booth (where applicable)
- Other duties and responsibilities as assigned
Requirements
Job Requirements: (please ensure you meet the listed requirements prior to applying)
- High School diploma or GED
- Bachelor’s Degree in Business, Marketing, or Related Field AND two (2) years Manager experience- required
- OR Four (4) years’ experience in a Management position- required
- OR Three (3) years’ experience in a Supervisory position with Wind Creek Hospitality- required
- Five (5) years of experience as a Manager or above of High-end Casino guest processes- required
- Five (5) years of experience in Player Development as a successful, top performing Casino Marketing Host, Executive Host or Casino Marketing Manager – required
- Experience in casino floor or hotel operations
- Extensive knowledge of CMP and Opera systems or equivalent casino operations systems
- Must be proficient in database analysis, planning and execution of campaigns/events
- Must be a self-starter with a strong sense of urgency in tackling challenges
- Must have strong leadership, organizational, communication, human relations, and decision-making skills
- Must have an exceptional “Service Attitude”
- Must have excellent verbal and written communication skills
- Must have Superior people skills
- Must have a high level of professionalism
- Must be able to achieve goals and work high pressure environment based on making quotas
- Willing and able to work various hours and shifts, including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have a Tribal Gaming License (or the ability to obtain and maintain a license) is required for this position
- Must have willingness and ability to work in a smoke/secondary smoke environment.
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Source: Hospitality Online
