What are the responsibilities and job description for the Player Services Representative position at Wind Creek Hospitality?
Job Overview:
Shift: 10;00PM to 6:30AM
The Player Services Representative assists in executing property promotions in order to maximize the profits of the gaming facility, giving correct change, accurately counting and recording assigned funds, verifying and documenting personal information for all transactions. Player Services Representatives are responsible for performing high volume cash and non-cash transactions with guests and team members in a courteous, accurate, and timely manner; Computes all monetary transactions, maintains accurate transactions and auditable balancing practices. The beginning and end of shifts count down and balance amounts to impress the bank.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Provides outstanding guest and associate service while performing assigned duties, including interpreting and conveying property information to all guests
Enrolls new guests in current promotions and in computer system for direct mail campaigns
Provides guest information as to the use and benefits of the Player’s Club cards; Answers questions pertaining to points, promotions, complimentary, and special events
Assists in the execution of promotions by redeeming prizes and issuing vouchers through our player tracking system, CMP
Services all guests with the utmost hospitality by effectively demonstrating Wind Creek Hospitality’s ten Best Operating Practices (BOPs): Smile, Gratitude, Provide Directions, Resourcefulness, Greet, Present, Eye Contact, Responsiveness, Professionalism, Communication
Averages sixteen (16) transactions per hour
Maintains an audit score greater than 3.75, based on the delivery of Wind Creek Hospitality’s BOPs
Avoids receiving procedural violations (exceptions) determined by our Compliance team
Possesses experience with accurately handling large monetary transactions and machinery affiliated with the process
Confers regularly with the Player Services Supervisor to keep informed of all aspects of financial matters, operating procedures, and to seek direction as needed
Acquires beginning cash bank, makes change for customers, cashes out vouchers, and balances operating cash
Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements
Maintains Title 31 certification
Adheres to the established dress code
Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintain the confidentiality of all gaming records
Other duties and responsibilities as assigned
Assists in the execution of promotions by redeeming prizes and issuing vouchers through our player tracking system, CMP
Services all guests with the utmost hospitality by effectively demonstrating Wind Creek Hospitality’s ten Best Operating Practices (BOPs): Smile, Gratitude, Provide Directions, Resourcefulness, Greet, Present, Eye Contact, Responsiveness, Professionalism, Communication
Averages sixteen (16) transactions per hour
Maintains an audit score greater than 3.75, based on the delivery of Wind Creek Hospitality’s BOPs
Avoids receiving procedural violations (exceptions) determined by our Compliance team
Possesses experience with accurately handling large monetary transactions and machinery affiliated with the process
Confers regularly with the Player Services Supervisor to keep informed of all aspects of financial matters, operating procedures, and to seek direction as needed
Acquires beginning cash bank, makes change for customers, cashes out vouchers, and balances operating cash
Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements
Maintains Title 31 certification
Adheres to the established dress code
Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintain the confidentiality of all gaming records
Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying )
High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be nineteen (19) years of age or older
Hospitality or customer service/guest service industry experience (Hotel, Restaurant, Casino, etc.)- required
Proficient in math - a skills test will be administered and candidate must achieve at least 70% skills pass rate - required
Six (6) months of cash handling experience- required
Knowledge on the operation of currency counter- preferred
Must be able to use a computer and associated components (printers);
Must have excellent customer service skills
Must be able to be professional and articulate in presenting all promotional material to guests
Must be mature, possess the ability to maintain confidentiality, assume responsibility, and have excellent guest service skills
Understand the goals and objectives of the gaming facility
Must maintain professional appearance and adhere to established dress code at all times
Must successfully pass job interview, including a guest service audition
Must be willing and able to work all shifts including days, nights, weekends, holidays, & overtime as required
Willing to travel and participate in training as recommended or required
Must be able to lift, push, pull and maneuver a minimum of fifty (50) pounds
Must be able to walk or stand for 100% of assigned shift
Must be able to work within a noise filled and smoke/secondary smoke environment
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Location
Wetumpka, AL
Department
Player Services
Shift
Graveyard
Type
Full-Time
Date Posted
2/6/2023
Date Closing
3/1/2023
Positions
1
Shift: 10;00PM to 6:30AM
The Player Services Representative assists in executing property promotions in order to maximize the profits of the gaming facility, giving correct change, accurately counting and recording assigned funds, verifying and documenting personal information for all transactions. Player Services Representatives are responsible for performing high volume cash and non-cash transactions with guests and team members in a courteous, accurate, and timely manner; Computes all monetary transactions, maintains accurate transactions and auditable balancing practices. The beginning and end of shifts count down and balance amounts to impress the bank.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Provides outstanding guest and associate service while performing assigned duties, including interpreting and conveying property information to all guests
Enrolls new guests in current promotions and in computer system for direct mail campaigns
Provides guest information as to the use and benefits of the Player’s Club cards; Answers questions pertaining to points, promotions, complimentary, and special events
Assists in the execution of promotions by redeeming prizes and issuing vouchers through our player tracking system, CMP
Services all guests with the utmost hospitality by effectively demonstrating Wind Creek Hospitality’s ten Best Operating Practices (BOPs): Smile, Gratitude, Provide Directions, Resourcefulness, Greet, Present, Eye Contact, Responsiveness, Professionalism, Communication
Averages sixteen (16) transactions per hour
Maintains an audit score greater than 3.75, based on the delivery of Wind Creek Hospitality’s BOPs
Avoids receiving procedural violations (exceptions) determined by our Compliance team
Possesses experience with accurately handling large monetary transactions and machinery affiliated with the process
Confers regularly with the Player Services Supervisor to keep informed of all aspects of financial matters, operating procedures, and to seek direction as needed
Acquires beginning cash bank, makes change for customers, cashes out vouchers, and balances operating cash
Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements
Maintains Title 31 certification
Adheres to the established dress code
Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintain the confidentiality of all gaming records
Other duties and responsibilities as assigned
Assists in the execution of promotions by redeeming prizes and issuing vouchers through our player tracking system, CMP
Services all guests with the utmost hospitality by effectively demonstrating Wind Creek Hospitality’s ten Best Operating Practices (BOPs): Smile, Gratitude, Provide Directions, Resourcefulness, Greet, Present, Eye Contact, Responsiveness, Professionalism, Communication
Averages sixteen (16) transactions per hour
Maintains an audit score greater than 3.75, based on the delivery of Wind Creek Hospitality’s BOPs
Avoids receiving procedural violations (exceptions) determined by our Compliance team
Possesses experience with accurately handling large monetary transactions and machinery affiliated with the process
Confers regularly with the Player Services Supervisor to keep informed of all aspects of financial matters, operating procedures, and to seek direction as needed
Acquires beginning cash bank, makes change for customers, cashes out vouchers, and balances operating cash
Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements
Maintains Title 31 certification
Adheres to the established dress code
Provides prompt, friendly and courteous service to all guests in a confidential manner, and maintain the confidentiality of all gaming records
Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying )
High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be nineteen (19) years of age or older
Hospitality or customer service/guest service industry experience (Hotel, Restaurant, Casino, etc.)- required
Proficient in math - a skills test will be administered and candidate must achieve at least 70% skills pass rate - required
Six (6) months of cash handling experience- required
Knowledge on the operation of currency counter- preferred
Must be able to use a computer and associated components (printers);
Must have excellent customer service skills
Must be able to be professional and articulate in presenting all promotional material to guests
Must be mature, possess the ability to maintain confidentiality, assume responsibility, and have excellent guest service skills
Understand the goals and objectives of the gaming facility
Must maintain professional appearance and adhere to established dress code at all times
Must successfully pass job interview, including a guest service audition
Must be willing and able to work all shifts including days, nights, weekends, holidays, & overtime as required
Willing to travel and participate in training as recommended or required
Must be able to lift, push, pull and maneuver a minimum of fifty (50) pounds
Must be able to walk or stand for 100% of assigned shift
Must be able to work within a noise filled and smoke/secondary smoke environment
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Location
Wetumpka, AL
Department
Player Services
Shift
Graveyard
Type
Full-Time
Date Posted
2/6/2023
Date Closing
3/1/2023
Positions
1