What are the responsibilities and job description for the Surveillance Agent I position at Wind Creek Hospitality?
Job Overview: 11pm-7:30am (Shift subject to change based on business needs)
The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Conducts yourself in accordance with WCH Gaming purpose, expectation guide, and department procedures
Trains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
Observes, documents, records, and reports regulatory or procedural violations
Actively monitors casino activity and report findings
Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions
Monitors specific processes to ensure compliance with cash handling regulations and procedures
Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
Maintains security of designated areas and the confidentiality of all relevant information
Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
Conducts special observations as directed by department management
Assists with investigations when instructed by Director of Regulatory Compliance
Performs other duties as assigned or directed
Job Requirements: (please ensure you meet the listed requirements prior to applying )
High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
One (1) year of related experience in casino gaming, casino cash operations, CCTV, security, loss prevention, or investigations– required
Report writing; a report writing assignment will be administered prior to any interview
Demonstrated ability to communicate effectively both verbally and in writing
Must possess a high level of maturity with the ability to self-manage
Due to the dynamic nature of this position, job duties and responsibilities can change without notice
Willing to work odd and irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Location
Montgomery, AL
Department
Surveillance Operations
Shift
Graveyard
Type
Full-Time
Date Posted
1/29/2024
Date Closing
3/29/2024
Positions
1
The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Conducts yourself in accordance with WCH Gaming purpose, expectation guide, and department procedures
Trains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
Observes, documents, records, and reports regulatory or procedural violations
Actively monitors casino activity and report findings
Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions
Monitors specific processes to ensure compliance with cash handling regulations and procedures
Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
Maintains security of designated areas and the confidentiality of all relevant information
Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
Conducts special observations as directed by department management
Assists with investigations when instructed by Director of Regulatory Compliance
Performs other duties as assigned or directed
Job Requirements: (please ensure you meet the listed requirements prior to applying )
High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
One (1) year of related experience in casino gaming, casino cash operations, CCTV, security, loss prevention, or investigations– required
Report writing; a report writing assignment will be administered prior to any interview
Demonstrated ability to communicate effectively both verbally and in writing
Must possess a high level of maturity with the ability to self-manage
Due to the dynamic nature of this position, job duties and responsibilities can change without notice
Willing to work odd and irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Location
Montgomery, AL
Department
Surveillance Operations
Shift
Graveyard
Type
Full-Time
Date Posted
1/29/2024
Date Closing
3/29/2024
Positions
1