What are the responsibilities and job description for the Technical Support Technician position at Windigo Logistics LLC?
Job Summary:
Solve computer problems, test cost-effective solutions, and provide support to ensure efficient daily operation of the organization’s network and maintain the organization’s computer systems.
Duties/Responsibilities
- Maintains email and intranet services, adding and removing users and accounts.
- Maintains network systems, installing new hardware and modifying existing hardware, and related network software and applications.
- Installs and maintains peripheral devices including printers, hubs, routers, and other equipment.
- Communicates with end users to understand and troubleshoot problems.
- Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime.
- Collaborates with network administrator to review and analyze hardware and software needs; recommends changes.
- Collaborates with other employees to research and resolve problems.
- Collaborates with programmers to explain errors and/or recommend modifications to computer programs.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Performs other duties as assigned.
- Arranges service by software or hardware vendors to repair or replace defective products.
Required Skills/Abilities:
- Excellent interpersonal and customer service skills.
- Basic understanding of existing network programs and capabilities.
- Excellent workstation and network troubleshooting skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
Education and Experience:
- Associate degree in computer science or equivalent experience required.
- At least three years of experience in network maintenance and user technical support preferred.
- A , Network , and/or similar certifications highly preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- May be required to work on-call or long hours in case of network malfunction.
Back-up Personnel
- IT Manager