What are the responsibilities and job description for the Certified Field Technician - Northeast US position at Window Nation?
One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
We're hiring a Certified Field Technician to join our team, supporting the Boston, MA, and New Haven-Milford, CT metro areas, including surrounding communities such as Norwood, MA, Wallingford, CT, and Hartford, CT.
In this role, you'll regularly travel within these regions and occasionally nationwide, so flexibility and comfort with travel are essential.
As a Field Technician at Window Nation, you'll play a key role in ensuring customer satisfaction by providing precise project measurements and completing essential post-sale services. Your expertise and attention to detail will directly contribute to our reputation for outstanding quality and customer care.
Role Responsibilities
- Maintains Construction Supervisor License (CSL)*
- Visits residential customer sites to measure each window, door, sliding glass door opening as needed
- Ensures orders meet required installation specifications; ensures comprehensive purchase order, including material and labor requirements
- Supports pricing process by providing accurate measurements and assessments for labor/materials
- Reviews installation project/process with customers
- Anticipates roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions
- Executes change order specifications
- Maintains service parts inventory and equipment
- Completes service assessments; identifies needed services, materials, and labor to relevant stakeholders
- Fulfills service appointment specifications
- Maintains a substantive knowledge of product, install techniques, and construction basics
Required Qualifications
- High School Diploma, GED, or equivalent
- 2 years professional experience measuring replacement windows
- 2 years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
- Construction Supervisor License (CSL)**
- Must be able to pass EPA certification and follow EPA Regulations
- Knowledge of local permit/license/historical/HOA requirements
- Valid Driver’s License; and driving record that meets company’s insurance standards
Desired Qualifications
- Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred
- Capability to navigate various applications on an iPad
- Customer-centric mindset
- Superior time and project management skills
- Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)
- Ability to use an extension ladder in a safe manner to measure windows and perform services
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
