Front Office Manager-FT

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Front Office Manager!

About this Location:

This position is located at the Embassy Suites in Lompoc, CA. Ideally situated within walking distance of Lompoc restaurants, Embassy Suites by Hilton Lompoc Central Coast offers guests a relaxing stay in a variety of comfortable room styles. The charming hotel is within three miles of Sta. Rita Hills Wine Center and the Wine Ghetto, and just a short drive to the Lompoc Flower Fields and Vandenberg Space Force Base.

Why do we need you?

To coordinate Front Office activities of hotel. Maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting. Additionally, establish operational standards and maximize profits of the hotel.

What you will do:

• Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
• Confers and cooperates with other managerial staff to ensure coordination of hotel activities.
• Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
• Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company.
• Attend meetings as well as schedules and conducts departmental meetings.
• Answers inquiries pertaining to hotel policies and services.
• Ensure smooth check-in/check-out experiences, guest interactions, and guest satisfaction.
• Arranges for private telephone line and other special services.
• May patrol public rooms, investigate disturbances, and warn troublemakers.
• Participate in the recruitment process for front office staff.
• May receive and process advance registration payments.
• May send out letters of confirmation or return checks when registration cannot be accepted.
• Maintains standards of guest service quality.
• Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
• Contributes to the profitability and guest satisfaction perception of other hotel departments.
• Develops short-term and long-term financial and operational plans for the guest service department, which relate to the overall objectives of the hotel.
• Participates in the preparation of the annual hotel budget.
• Increases level of guest satisfaction by deliver of an improved product through employee development, job engineering, and quality image.
• Manages in compliance with local, state, and federal laws and regulations.
• Manages the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
• Maintains procedures for credit control and handling of financial transactions.
• Maintains procedures for security of monies, guest security and emergency procedures.
• Receives departmental-related guest complaints and ensures corrective action is taken.
• All other duties as assigned by upper management.

Skills and abilities you bring:

• Read and interpret business records and statistical reports.
• Use mathematical skills to interpret financial information and prepare budgets.
• Analyze and interpret policies established by administrators.
• Understand the government regulations covering business operations.
• Make business decisions based on production reports and similar facts.
• Make business decisions based on your own experience and opinion. See differences in widths and lengths of lines such as those on graphs.
• Deal with the public, customers, employees, union and government officials with tact and courtesy.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.
• Speak and write clearly.
• Accept the full responsibility for managing an activity.

What we offer:

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees in our diverse and inclusive environment:

• Medical, Dental, Vision, Life and Disability Insurance. If eligible, enjoy access to quality healthcare plans to stay healthy and protected.
• Flexible Spending Account (FSA)
  Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans
  Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP)
  Confidential support services for personal and professional well-being.
• Career Growth Opportunities
  We promote from within and invest in your long-term success.
• Paid Time Off (PTO)
  Take time to relax, recharge, and explore life outside of work.
• Paid Sick Leave
  Supportive sick time policy to care for your health when you need it.
• Exclusive Employee Hotel Discounts. Take advantage of special rates for hotels in our brand portfolio—just for our team members and their family & friends.
• Enjoy complimentary On-Shift Meals (participating hotels)
  Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
• Recognition & Rewards Program. Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.

Schedule & Hours:

This position is a Salary position, with a rotating schedule (Monday – Sunday). Ability to work any scheduled days of the week and times of the day may vary based on business need, including holidays is required.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.