Ecommerce Manager

As we expand our global reach and enhance our digital customer experience, we’re looking for a dynamic Ecommerce Manager to lead growth initiatives across our app, international markets, and service offerings.

The Ecommerce Manager will be responsible for owning key strategic areas of our digital business, including but not limited to: growing our app engagement and revenue, expanding Windsor’s international footprint, and refining our delivery and returns offering to meet global customer expectations. This role is ideal for someone who thrives in an entrepreneurial environment, who can lead strategy development and execute creatively to deliver results.

Essential Job Functions & Responsibilities:

• Lead the strategy, optimization, and performance of the Windsor mobile app as a key digital sales and engagement channel
• Oversee app feature roadmap in partnership with product, UX, and engineering teams.
• Drive KPIs around installs, user retention, engagement, and mobile conversion, and own app reporting.
• Collaborate with marketing and CRM teams to optimize app campaigns, push notifications, and retention integrations.
• Develop and execute strategies to grow Windsor’s international customer base.
• Monitor global site performance and regional buying behavior to inform merchandising and marketing strategies.
• Stay informed on international eCommerce trends, compliance, tax, and logistics requirements.
• Own the customer delivery and returns experience across all regions.
• Collaborate with operations, logistics, and CX teams to improve speed, reliability, and transparency in order fulfillment.
• Own reporting for all responsible business areas, presenting data and insights to stakeholders and senior leadership.

Key Qualifications & Requirements:

• Business or Communications related degree
• Fashion retail or DTC brand experience
• Minimum 5 years experience in a fast-paced, ecommerce business, with direct experience managing mobile app channels
• Hands-on experience managing and maintaining an e-commerce portal (preferably Shopify)
• Experience in site merchandising and product marketing
• Strong analytical skills, with proven experience working with reporting and analyzing data to drive results
• Strong market research skills & a knowledge of the fashion industry
• Strong writing & presentation skills
• Experience leading projects and working collaboratively across departments
• Proven experience driving change and innovation online
• Ability to multitask and meet deadlines, whilst maintaining close attention to detail

Physical/Environmental Demands and Overtime & Availability:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances. Sedentary work. Exerting up to 10 pounds of force occasionally and/or a small amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Adequate movements (motions) of the wrists, hands, and/or fingers. Team members are required to have close visual acuity to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

*Job descriptions are merely a summary of the position. Duties and responsibilities are subject to change and may include any other that management finds necessary to successfully maintain business operations.

WINDSOR EQUAL OPPORTUNITY EMPLOYER