Charter & Incentive Sales Operations Lead

Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 342 guests and cruise around the world.

Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary

Our Vision: Enriching people’s perspective through inspired travel

Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible

Windstar Cruises is seeking a Charter and Incentive Sales Operations Lead to oversee the planning and implantation of charter and incentive sales programs to attain sales and revenue goals.  This role analyzes and implements appropriate actions to increase sales penetration into potential markets and administers incentive cruises and charters.

• Reviews contracts and assists with negotiation of deposit and cancellation penalties.
• Supervise and review incentive space offers from initial contact through signing of contract.
• Organizes all charter and group requests that involve other departments.
• Works with Nautical Operations, Deployment, Shorex, Hotel and others to ensure a seamless experience for our guests
• Maintains detailed operations files for existing sold business which includes responsibility for making independent decisions regarding the execution and logistics of large groups and full ship charters, the collection of payments and final account reconciliation. 
• Follows up and distributes Tradeshow leads and distributes actionable items to the Charter Sales Managers
• Is responsible for maintaining relationships with high revenue clients, including resolving client complaints and grievances.
• Provides and collaborates with Director of C&I to implement business objectives.
• Additional special projects and mailings along with coordinating FAM’s (educational trips) for high profile clients.
• Establish and distributes reports to management on sales programs, booking status and trends.
• Maintains competitive data available on the incentive business.
• Maintains data necessary to prepare reports on status of sale programs progress toward achievement of sales and revenue objectives, booking status and trends.
• Organize and Manage Charter Trade Shows
• Maintains department files and templates ensuring all are up to date.
• Acts as liaison with legal department regarding contract amendments
• Coordinates department trainings of company products and processes as required
• Works with Marketing for Website updates and Marketing Materials
• Follows up on Web Leads
• Streamlines Processes
• Reviews and Manages the Salesforce Leads and Funnel.

• Ability to work well in a fast paced environment with strict deadlines.
• Strong knowledge of Windstar and company products.
• Experience supervising other employees.
• Superior organizational skills with strong attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work well with individual at all levels of the organization.
• Working knowledge of Microsoft applications.
• Based In Miami

BENEFITS: For full-time employees, Windstar offers a comprehensive benefits package including:  Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.

EEO: Windstar is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.