IT Administrator II

Description

WHO WE ARE

At Mustang Survival, our vision is to enable the ultimate on-water experience. We seek to become the pinnacle waterlife brand by offering authentic, innovative product solutions that instill confidence and trust in our consumers. We require talented, motivated, inspired individuals at all levels of the organization to ensure that we remain true to what we stand for. If you are someone who has curiosity, passion for excellence, and a desire to drive innovative product solutions, come and join us to push the boundaries of what’s possible in delivering the ultimate water life user experience.

JOB PURPOSE 

Responsible for responding to tickets from users both locally and at remote offices.  This will involve setting up new software and hardware, performing system upgrades and training users. You will work remotely with staff and IT Administrators at other Wing Group Locations around the world, but you’ll be the one covering the needs of the local office and factory. 

STRUCTURE 

This position reports to the Manager, IT Applications & Infrastructure. This position does not have direct reports. 

RESPONSIBILITY 

• Provide help desk support and specialized technical assistance to system users, escalating issues, as necessary.  

• Perform hardware, software and peripheral equipment improvements and upgrades to ensure all systems are up to date.  

• Monitor system performance to ensure that operations are within established standards and develops recommendations for enhancements to improve operations and increase system capabilities.  

• Administer IT onboarding of new employees, including collecting requirements, setup, and deployment.  

• Maintain inventory of IT equipment, such as desktops, laptops, mobility devices, etc.  

• Creates and update documentation of IT processes, policies, licensing, and systems.  

• Present equipment and policy training to staff and end users.  

• Plans, develop and implements recovery and backup procedures.  

• Communicate IT plans, tasks and modifications to relevant stakeholders and employees.  

• Assist with research and evaluation of new technology, techniques, threats, and industry best practices to optimize efficiency and usability and minimize vulnerabilities.  

Qualifications

REQUIREMENTS 

• 1-2 years experience with M365, Entra and Federated identity concepts  

• 1-2 years' experience with Windows in an Enterprise environment  

• 1-2 years' experience with MacOS and iOS devices in an enterprise environment preferred 

• Relevant 2-year diploma or greater, or equivalent industry experience  

• Ability to work independently with minimal supervision  

• Excellent interpersonal skills with a customer service mindset  

• 1-2 years' experience with Virtualization platforms such as VMWare or Hyper-V 

• The ability to travel to all the locations that we operate in.  

• Ability to be an authorized individual for controlled goods 

• Criminal Record Check 

ASSETS 

• Microsoft Certified Azure, CCNA, or other relevant certifications  

• Cybersecurity certifications