What are the responsibilities and job description for the Front Desk Agent position at Wingate by Wyndham Springfield - S&P Winspring LLC?
Front Desk Agent
Duties:
- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a professional and timely manner
- Assist guests with luggage and other requests
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Requirements:
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong customer service skills with a friendly and professional demeanor
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Previous experience in a customer service role is preferred
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. As a key member of our hotel staff, you will play a vital role in providing exceptional customer service and ensuring guest satisfaction. We offer competitive pay, opportunities for career growth, and a positive work environment. Apply now to join our team!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: No less than 32 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
Work Location: In person
Salary : $15 - $16