What are the responsibilities and job description for the Room Attendant position at Winston Hospitality, Inc.?
Must be able to work weekends
FUNCTION:
Responsible for providing clean and immaculate hotel guestrooms that meet the expectations of the guest and the established standards of the brand and company;
RESPONSIBILITIES:
* Ensures complete guest satisfaction.
* Responsible for investigating guest complaints.
* Responsible for follow-up with Guest complaints and requests.
* Responsible for providing clean guestrooms.
* Responsible for sweeping, scrubbing, waxing, and polishing floors within the guestrooms, and public areas of the hotel.
* Responsible for vacuuming hotel guestrooms.
* Responsible for emptying guestroom wastebaskets and clean ashtrays.
* Responsible for washing windows, mirrors, door panels, and sills.
* Responsible for replenishing guestroom amenities and supplies, i.e. tissue, soaps, shampoos etc.
* Responsible for ensuring that Quality Standards and Service are maintained for Property, Product and People.
* Responsible for ensuring that Quality Standards are met for brand expectations.
* Responsible for developing a critical eye for detail and perfection.
* Responsible for security of guestroom and its contents.
* Responsible for performing “other duties” as assigned by management
TECHNICAL EXPERIENCE:
* Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
* Must have knowledge of brand standards and Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
* Must have the ability to stand, walk, bend, reach and move continuously to clean rooms
