Retail Multiple Outlet Manager (Whitefish Mountain Resort)

JOB DESCRIPTION

Whitefish Mountain Resort - Winter Sports, Inc

Title: Retail Assistant Manager

Department: WMR Retail

Status: Full Time Year Round

FLSA: Non-Exempt

Job Summary: This position will be responsible for helping lead the sales, staff, operational and merchandising functions of three retail locations, Base Lodge Traders, located on the 2nd story of the Base Lodge, Snow Ghost Outfitters, located in the upper village, and Summit House Gifts, located atop Chair 1.

Job Relationships:

• Reports to: Director of Retail and Rental
• Works Closely with: Merchandising Manager
• Employees Supervised: Leads and Sales Staff

Job Specifications:

• High school graduate or GED equivalent; college education preferred
• 3 years of Retail Supervisor experience required; ski industry preferred
• Sales and merchandising experience required
• Strong computer skills and experience with Microsoft applications preferred
• Must be a self-starter and able to work independently with little supervision
• Must possess strong organizational skills, be able to prioritize tasks, and have a high level of attention to detail
• Must possess the ability to function effectively during times of high stress and high business demands, while dealing courteously and effectively with both guests and team members
• Subject to WSI’s Alcohol and Controlled Substance Abuse Policy based on the nature of the position and related duties.

Specific Duties:

• Be an advocate of excellent guest service:

o Ensure that guests are taken care of in a friendly & efficient manner

o Ability to problem solve difficult guest issues and interactions

o Ensure a consistent level of guest service standards throughout the season

• Assist in day-to-day operations:

o Scheduling adequate staffing and adjusting levels to meet business needs

o Ensure staff are correctly delivering product details and information to our guests

o Ensure all employees clock in/out accurately & approve weekly timecards

o Lead staff on-boarding, training, coaching, and disciplinary actions as required

o Keep stores stocked with necessary items to operate, including both retail and non-retail supplies

o Follow proper cash handling procedures, POS operation and adherence to company policies

o Adhere to proper Inventory Controls for transfers, receiving, & shipping

o Keep stores, back rooms, and dressing rooms neat and clean

o Assist with Merchandising projects

o Working closely with Merchandising Manager & Director for any reorder/out of stock and helping influence future buying decisions

• Complete Employee Evaluations and mid-season check ins
• Help attain sales at budgeted levels and communicate to Merchandise Manager/Director observed guest buying trends, as well as providing possible reasons why sales may meet, exceed, or not meet budgeted goals
• Be current and knowledgeable about industry trends and practices
• Ability to work within framework of Retail & WSI policies and procedures

Work Environment:

• Moderate physical activity required by handling objects up to 10 pounds frequently and up to 30 pounds occasionally.
• Ability to be on one’s feet for extended time periods up to 6-8 hours.
• Includes light to moderate physical activity, including bending, stooping, lifting etc. on a routine basis.
• Working holidays, nights, and weekends is an accepted part of the job.
• Non-smoking environment.

Safety & Wellness:

All team members must be on constant alert for any unsafe conditions and work behaviors. This will involve, but not be limited to, periodic inspections of work and public areas. Follow up notification will be done to correct the condition or practice at the earliest possible opportunity.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.