What are the responsibilities and job description for the Snowsports Valet position at Winter Sports Inc?
Please limit your applications to 1 per winter season. We will transfer your application to other position postings based on our business needs and your qualifications.
The Winter Season runs from December through early April, weather permitting.
JOB DESCRIPTION
Winter Sports, Inc.
Title: Snowsports Valet
Department: Big Mountain Club
Status: Full Time (FTS) or Part Time Seasonal (PTS)
FLSA: Non-Exempt, Hourly
Updated: July 2023
Job Summary: The Snowsports Valet provide Big Mountain Club members and guests with exemplary service for all activities and amenities at the ski resort. The valet will assist with winter equipment storage, ticketing and lesson needs, drive shuttle, and providing solutions to their guest service needs. Always present a clean and organized environment. The Big Mountain Club Office, Locker Room, and valet desk are located just off the boardwalk on the west end of the Morning Eagle condominium in the heart of Whitefish Mountain Resort. The BMC Club Room is located at the east end of Ed & Mully’s.
Job Relationships:
- Reports to: Club Manager
- Employees Supervised: None
Job Specifications:
- High school graduate or GED equivalent.
- Must be able to speak clearly and communicate thoroughly with members and co-workers over the telephone and in person.
- Be able to provide accurate information on all resort and guest services.
- Ability to function effectively during times of high stress and high business demands, while dealing courteously and effectively with members and staff.
- Deal calmly with member concerns and work quickly toward finding an agreeable solution.
- Must be an advocate of exceptional customer service.
- Printing off snow/weather reports daily for display on the Locker Room bulletin board.
- Clean cut appearance. Logo shirts will be provided as well as vest.
- Familiar with updated ski/snowboard gear trends.
- Ski/snowboard tech skills helpful.
- Familiar with WSI concessionaires.
- Always adding the personal touch to our members snowsports needs.
- Per WSI Vehicle Insurance standards: must be at least 18 years of age and possess a valid driver’s license and the ability to be added to WSI’s vehicle insurance policy.
Specific Duties:
- Staff the valet desk in the Big Mountain Club Locker Room.
- Tend to beverage preparation (morning coffee and refrigerators), service and clean up as required.
- Tend to cleanliness and tidiness of the locker room, club room and bathroom areas throughout the day.
- Store skis/boards/boots for club members.
- Arrange reservations for any/all activities as requested (Snowsports, First Tracks, etc.).
- Coordinate the ski/board tune-ups with the ski shop as per guest requests.
- Conduct limited retail sale of Big Mountain Club logo items.
- Conduct sales of lift tickets & lesson vouchers to members & their guests.
- Follows specific daily “snowsports valet” procedures list.
- Listen to our members’ needs and accommodate their requests to your best ability. If you do not feel comfortable providing certain services, please talk to the Club Manager.
- Communicates specific needs and concerns of Members to Club Manager.
- Performs duties in compliance with BMC policies and procedures.
- Keep updated excel spreadsheet of members ski/board/boot storage area
- Employees are to refrain from inviting their own friends or family into any of the Member Only facilities, unless given permission.
- If the Snowsports Valet leaves the valet desk for any reason, proper signage stating contact number for assistance must be visible.
- Pass along the daily in/out sheet of members who visited that given day to the Club Manager at the end of your shift.
Work Environment:
- Light to moderate physical activity, including bending, stooping, lifting, climbing stairs on a routine basis.
- Ability to be one one’s feet for an extended period up to 3 to 4 hours.
- Ability to climb stairs to access work space.
- Light physical lifting required by handling objects up to 20 pounds infrequently while assisting with set-up on function days.
- Ability to sit at a computer work station for periods of time up to 1 to 2 hours daily.
- Job may require working weekends, holidays, evenings and overtime during peak demand times.
- Non-smoking environment.
Safety & Wellness:
All team members must be on constant alert for any unsafe conditions and work behaviors. This will involve, but not be limited to, periodic inspections of work and public areas. Follow up notification will be done to correct the condition or practice at the earliest possible opportunity.
This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.
Salary : $30,800 - $39,000