What are the responsibilities and job description for the Teller Supervisor - Addison, IL position at Wintrust Financial Corporation?
Founded in 1991 with the idea to be the alternative to the big banks, Wintrust has since grown into a financial services company with more than $45 billion in assets, headquartered in Rosemont, Illinois. Through our multiple companies and divisions, we provide traditional community banking and commercial banking services, wealth management solutions, commercial and life insurance premium financing, mortgage origination, and short-term accounts receivable financing and certain administrative services, such as data processing of payrolls, billing, and treasury management services. We provide community-oriented personal and business banking services to customers located in the greater Chicagoland area, northwest Indiana, and southern Wisconsin through more than 175 community bank locations.
Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank®, as a full-time Teller Supervisor! This role is critical to our business and we are proud to be offering a Sign-On Bonus to hire top talent!
Why join us?
- An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 8 years) and Employee Recommended award by the Globe & Mail (past 6 years)
- Competitive pay and annual discretionary bonus eligible
- Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
- Family-friendly work hours
- With 175 community bank locations, we offer opportunities to grow and develop in your career
- Promote from within culture
What you’ll do:
The Teller Supervisor is responsible for the supervision of teller staff and all branch functions associated with processing customer transactions and providing routine banking services. This position requires strong leadership, organizational, and communication skills in order to motivate staff and effectively organize and delegate duties among the teller staff. Responsibilities include:
- Oversee the operating procedures and practices within the teller department including: Make approvals and exceptions to policy as needed, recognize potential fraud and report to management as necessary, take a proactive approach to solving operational issues, and proactively ensure compliance of all department, bank and regulatory policies and procedures
- Operate a teller drawer to serve customers in lobby or drive up and resolve customer concerns as necessary
- Recognize potential cross-sell opportunities and direct customers to appropriate bank personnel and coach staff to recognize these opportunities as well
- Perform routine monthly audits
- May be responsible for bank opening/closing
- May be required to participate in community events
Supervisory Responsibilities:
- Provides input into the performance management process and staffing decisions
- Participate in hiring and onboarding of new teller staff
- Oversee training and ongoing development of teller staff
- Assign work schedules to employees to ensure efficient function of department
- Daily/Monthly Sales Tracking
- Complete performance reviews for teller staff
Qualifications:
- Previous teller experience required
- 3-5 years of supervisory experience preferred, preferably within a financial institution
- High School Diploma or equivalent working experience
- Travel between branches may be necessary
- Must be available to work all shifts including Saturdays
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To be Chicago’s Bank®, we need to reflect that diversity in all of the communities we serve, the people we employ, the organizations we work with, and our banking and lending practices.
"Use Teller Supervisor job description"
Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran or any other characteristic protected by law.
Job Type: Full-time
