What are the responsibilities and job description for the Guest Services position at Wisconsin Dells Visitor & Convention Bureau?
- Greet and welcome each guest as they arrive.
- Demonstrate a working knowledge when checking guests in and out of rooms, providing accurate information and a prompt answer to any questions the guest may have about the resort and local area.
- Create the highest guest satisfaction possible by having a clean, organized, well stocked work area. Perform and complete other assigned duties.
- Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.
- Display a calm and attentive approach in solving problems and handling difficult situation, collecting information and sincerely helping to resolve them.
- Must be familiar in which departments to work with in serving the needs of our guests.
- Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis.