What are the responsibilities and job description for the Desk Attendant position at Wisconsin Dells, WI?
Responsibilities and Duties
The primary responsibilities and duties of this position consist of, but are not limited to, the following :
- Willingness to take the most effective role deemed necessary by supervisors or managers.
- Maintaining the operational effectiveness of the aquatic department, while delivering superior quality and service at all times.
- Maintaining compliance with all legal requirements, codes, cleanliness and sanitation standards.
- Safeguarding the confidentiality of customer, company and employee information.
- Taking all opinions and suggestions under advisement before making decisions of major proportion while assuming full responsibility of the decisions themselves.
- Maintaining a cooperative working relationship with guests and the entire staff.
- Ensuring that all standards will be consistent with the goals and objectives already established by the resort as a whole.
- Handling difficult situations tactfully.
- Consistently showing the ability to recognize and deal with priorities.
- Meeting deadlines for time-sensitive activities.
- Completing all obligations; do what has been committed upon.
- Maintaining a well-groomed, professional appearance appropriate for the position and the situation.
- Creating the highest customer satisfaction possible by :
Ensuring you provide prompt, friendly, quality service