Operations Supervisor

Job Summary

The Operations Supervisor/Senior Operations Supervisor may be rotated to other work areas/functions within Customer Operations in order to address workload demands, gain valuable experience, and to develop an understanding and appreciation for other parts of the organization.

Job Responsibilities

• 
  The Operations Supervisor manages internal resources, external contracted resources and business applications/processes based on the need of the business unit.
• This includes (but not limited to) supervisory tasks in Gas Operations or Electric Operations related to construction, design, planning, and scheduling for WPS electric/gas transmission and distribution systems.
• The Operations Supervisor is responsible for overseeing the construction or maintenance activities related to the company’s transmission and distribution infrastructure within an assigned area.
• Operations Supervisors ensure that all customers’ needs are met in a safe, efficient and timely manner through the effective management/utilization of personnel, equipment, and materials.
• Their first concern is to ensure the safety of employees, customers, and contractors during all work applications.

Minimum Experience Required

Operations Supervisor

Education:

High school diploma required. Formal engineering or technical training beyond high school is preferable.

Experience:

Five to 10 years experience in a distribution/construction operations trade and/or five to 10 years experience in supervision of direct reports. An Operations Supervisor should have a good working knowledge of union contracts and employee relationship building. An operations supervisor shall have the ability to establish and maintain good working relationships with employees, contractors, and community groups. Strong communication and organizational skills are a benefit.

Sr. Operations Supervisor

Education:

High school diploma required.

Experience:

Sr. Operations Supervisor typically requires a minimum of 5 years in a leadership position, a minimum of three years supervisory experience in an operations environment, preferably in more than one functional and/or geographic area and with demonstrated success in leading teams, exhibiting strong customer focus and setting strategic direction.

The Sr. Ops Supervisor will have demonstrated skills or key experiences as follows:

• Demonstrated commitment to managing safety.
• Demonstrated ability to effectively deal with customers.
• Demonstrated ability to manage an operating budget.
• Demonstrated ability to do annual planning.
• Demonstrated ability to prioritize work for his/her team.
• Demonstrated ability to obtain results through employees.
• Demonstrated ability to build effective relationships with peers, employees and Manager.
• Demonstrated ability to delegate effectively to employees.
• Demonstrates the ability to successfully develop direct reports.
• Demonstrates that he/she is accessible and available for direct reports.
• Demonstrated ability to coach employees.
• Demonstrated ability to discipline employees.
• Demonstrates the company values, especially integrity.
• Demonstrated ability to manage oneself.

Preferred Qualifications

Sr. Operations Supervisor:

• 
  Formal engineering or technical training beyond high school is preferable