What are the responsibilities and job description for the Workplace Operations Manager position at Wise?
Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
Job Description
More about our mission and what we offer.
Are you a people-first, experience-driven wizard ready to craft magical moments and build vibrant communities? Do you thrive on making every day at work feel less like a chore and more like a joy? Then buckle up, because Wise is searching for a Workplace Community Manager to elevate our employee experience in Austin!
About Wise: We're on a Mission!
Imagine a world without borders, where money moves freely and fairly. That's the bold vision we're bringing to life at Wise. We're a global tech company built for global citizens, making it easier and cheaper to manage money across currencies. We're not just moving money; we're building a movement!
The Global Workplace Team: Your Future Playground
Our Global Workplace Team is the heartbeat of our employee experience. We're the masterminds behind inspiring spaces, unforgettable events, and seamless services that empower "Wisers" (that's what we call our employees!) to do their best work and achieve our mission. We believe a safe, inspiring, and fun workplace isn't just a perk—it's essential!
Your Mission, Should You Choose To Accept It
As our Workplace Community Manager, you'll be the ultimate experience architect for our Austin hub. You'll lead the charge in creating an environment where our Wisers feel connected, supported, and excited to come to work. Think of yourself as the chief happiness officer and operational maestro rolled into one!
Community & Culture Cultivator
A Bit About You: The Perfect Match!
You're not just a manager; you're a connector, a creator, and a problem-solver with a passion for people and places.
You've Got The Goods (Must-Haves)
If you're a proactive, passionate, and people-focused leader who's excited to shape an amazing employee experience, we want to hear from you! Come join Wise and help us make a truly borderless world.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
Job Description
More about our mission and what we offer.
Are you a people-first, experience-driven wizard ready to craft magical moments and build vibrant communities? Do you thrive on making every day at work feel less like a chore and more like a joy? Then buckle up, because Wise is searching for a Workplace Community Manager to elevate our employee experience in Austin!
About Wise: We're on a Mission!
Imagine a world without borders, where money moves freely and fairly. That's the bold vision we're bringing to life at Wise. We're a global tech company built for global citizens, making it easier and cheaper to manage money across currencies. We're not just moving money; we're building a movement!
The Global Workplace Team: Your Future Playground
Our Global Workplace Team is the heartbeat of our employee experience. We're the masterminds behind inspiring spaces, unforgettable events, and seamless services that empower "Wisers" (that's what we call our employees!) to do their best work and achieve our mission. We believe a safe, inspiring, and fun workplace isn't just a perk—it's essential!
Your Mission, Should You Choose To Accept It
As our Workplace Community Manager, you'll be the ultimate experience architect for our Austin hub. You'll lead the charge in creating an environment where our Wisers feel connected, supported, and excited to come to work. Think of yourself as the chief happiness officer and operational maestro rolled into one!
Community & Culture Cultivator
- Be the ultimate host: Deliver jaw-dropping hospitality and customer service, making every interaction a delight for our physical and virtual communities.
- Spin the communication web: Own our workplace communication strategy, ensuring Wisers are always in the loop on local happenings, building updates, and epic events.
- Guide the journey: Craft playbooks and guidelines that help our communities navigate new ways of working and embrace exciting changes.
- Party planner extraordinaire: Team up with our Events crew to sprinkle some extra magic on our annual company-wide bash, Mission Days!
- Smooth operator: Ensure our Austin space is always humming along flawlessly. We're talking proactive maintenance, anticipating needs, and keeping downtime at zero!
- Helpdesk hero: Be the champion for workplace requests, ensuring Wisers get speedy solutions and service levels are crushed.
- Vendor Whisperer: Oversee our workplace vendors and landlords, from savvy negotiations to building rock-solid relationships.
- Budget Boss: Manage budgets for our Austin offices with a keen eye, ensuring every penny is spent wisely and reported with crystal clarity.
- Cost-saving Crusader: Hunt for opportunities to optimize costs and streamline global vendors, helping us get closer to our Mission Zero (that's our goal for zero fees, zero hassle!).
- Metrics Maestro: Track, analyze, and report on key metrics, helping us fine-tune our strategies and elevate our impact.
- Data detective: Keep our documents, leases, and floor plans sharp and up-to-date, like a well-organized spy dossier.
- Safety Super-Sleuth: Collaborate with the Americas Health, Safety & Security Program Specialist to ensure our Austin space is a safe haven, always compliant with local laws and codes. Think risk assessments, fire safety, accident reporting, and more!
- Inspiring Leader: Coach and empower our Austin Workplace Team to shine brightly and crush their objectives, both individually and as a dream team.
- Growth Architect: Ensure our Workplace Community Team is perfectly sized and skilled, especially as we plan for exciting growth and new spaces in 2025!
- Talent Spotter: Recruit and onboard new team members, equipping them with everything they need to succeed and thrive.
- Role Model Extraordinaire: Be the beacon of best practices in workplace experience, hospitality, operations, and events.
- Collaborative Connector: Partner with awesome internal teams like IT, AV, Physical Security, People Partners, and People Operations to solve challenges and spark innovation.
- Cross-Functional Catalyst: Team up with our Workplace Projects and Safety sub-teams, lending your expertise to exciting new initiatives.
- Sustainability Star: Champion workplace sustainability, help us track energy consumption, and propel us towards our net-zero carbon goal by 2030!
- Strategic Thinker: Contribute to our half-yearly planning and OKRs, shaping the future of our Global Workplace Team.
- Industry Innovator: Network with other workplace pros, bringing fresh ideas and cutting-edge best practices back to Wise.
A Bit About You: The Perfect Match!
You're not just a manager; you're a connector, a creator, and a problem-solver with a passion for people and places.
You've Got The Goods (Must-Haves)
- Significant experience leading workplace services or operations, ideally in a blazing-fast tech company.
- A natural leader with proven experience who loves coaching and inspiring their team.
- Financial and data wizardry, including top-notch budget management skills.
- Superb interpersonal and networking skills – you can connect with anyone!
- Crystal-clear verbal and written communication that gets the message across.
- Organizational guru, multitasking master, and problem-solving prodigy.
- A continuous improvement mindset with the ability to see the "big picture."
- Google Suite and Slack are your digital playgrounds.
- Experience in guiding teams through change management initiatives.
- A solid understanding of workplace health and safety legislation and ergonomics.
- A genuine passion and understanding of entrepreneurial, start-up, or tech communities.
If you're a proactive, passionate, and people-focused leader who's excited to shape an amazing employee experience, we want to hear from you! Come join Wise and help us make a truly borderless world.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
