What are the responsibilities and job description for the RESERVATIONIST position at Wish You Were Here Group?
Description
Job Summary
Responsibilities
As a Food & Beverage Reservationist you are responsible for all restaurant bookings and general administration duties within the department, whereby your role will include key responsibilities such as:
Job Activities
Education, Experience and Skill Requirements
You should ideally have a degree / diploma in the hospitality field with a maximum of one year experience in a similar role. You must also have fluency in both written and spoken English and be well versed with computer programs, while being familiar with Micros would be an additional advantage.
The Ideal Candidate Will Be Customer Driven And An Extremely Proactive And ‘switched On’ Personality With An Outgoing, Charismatic And Approachable Character. You Will Work Well Under Pressure In a Fast Paced Environment And Be a Great Team Player, Who Thrives In Working With a Multi-cultural Team And Guests Alike, While Possessing Following Additional Competencies
Job Summary
Responsibilities
As a Food & Beverage Reservationist you are responsible for all restaurant bookings and general administration duties within the department, whereby your role will include key responsibilities such as:
Job Activities
- Possess full and accurate information about the Company
- Provide guests with any required information related to the Company
- Handle all F&B inquiries coming through phone and e-mails
- Handle bookings/ reservations
- Advice and recommend food & beverage choices to guests while making offers
- Handle pre-payment for F&B reservations and special events bookings if needed
- Create reservations in Reservation system and clearly indicate all notes and preferences of the customer. Proceed with table allocation if needed
- Confirm and reconfirm bookings
- Announce overbook when necessary and contacting Manager on duty
- Forward reservations for special events arranged by the restaurant
- Forward special events arranged by the restaurant
- Responsible for taking clear and accurate information about every reservation and update it correspondingly in database
- Handle Reservation database and corrects mistakes where applicable. Ensure all information is correct and up to standards
- Actively assist in promoting the Company and special events by providing full and detailed information
- Ensure that all customer inquiries are handled timely, efficiently and with care
- Maintain efficient communication with guests and Managers
- Maintain appropriate level of confidentiality
- Carry out any other reasonable duties and tasks assigned by department head or management
- Comply with the restaurant environmental, health and safety policies and procedures
Education, Experience and Skill Requirements
You should ideally have a degree / diploma in the hospitality field with a maximum of one year experience in a similar role. You must also have fluency in both written and spoken English and be well versed with computer programs, while being familiar with Micros would be an additional advantage.
The Ideal Candidate Will Be Customer Driven And An Extremely Proactive And ‘switched On’ Personality With An Outgoing, Charismatic And Approachable Character. You Will Work Well Under Pressure In a Fast Paced Environment And Be a Great Team Player, Who Thrives In Working With a Multi-cultural Team And Guests Alike, While Possessing Following Additional Competencies
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- Customer Focus
- Adaptability
- Teamwork