Retail Sales Associate

Location: Madison Ave. New York

Position: Retail Sales Associate

Reports to: Store Manager

WHO WE ARE

Wolf & Shepherd is designed to equip professionals to win in all aspects of their lives through comfortable fashionable footwear. The concept came from the problem professionals face, going to and from work in athletic shoes just to avoid the common discomfort found in a quality dress shoe. As a fast-growing lifestyle brand, we are on a mission to debunk the myth that classically styled shoes can’t have modern technology comforts.

WHAT WE NEED

We are looking for a passionate Sales Associate who is excited about joining a fast-growing company and contributing to the development of our brand. The Retail Associate will be responsible for meeting and exceeding the store’s financial goals by providing a world-class shopping experience for our guests. This role will educate our customers on product features, advantages, and benefits to help them make informed buying decisions. This role will represent and reinforce brand standards in a positive manner through strong visual presentation.

JOB TYPE

This is a full-time, non-exempt position based onsite at our retail location on Madison Ave. in New York.

TASKS & RESPONSIBILITIES

• Work with the Wolf & Shepherd retail team to ensure the store is aligned with the overall brand strategy; manage and run in-store events when needed.
• Manage inventory and ensure the retail store is always well-stocked, clean, and presentable.
• Support and promote the Point-of-Sale process in all areas of register procedure, protocol, and policies.
• Exhibit deep and extensive product knowledge to support all client inquiries, questions, and concerns; maintain consistent awareness of the competition and the Wolf and Shepherd value proposition.
• Engage with customers to answer product questions, resolve purchase issues, and build immediate, lasting rapport.
• Adopt the Wolf & Shepherd’s voice and tone to convey our brand and personality and ensure a pleasant customer experience.
• Assist management with other non-selling tasks such as supply order, event coordination, and scheduling service calls for maintenance needs.
• As a Retail Associate you will need to adhere to Wolf & Shepherd’s policies and procedures such as scheduling and dress code guidelines.
• Work on ad hoc projects as assigned.
• Contribute to a strong selling culture and store environment that embody our core values.
• Process in-store sales, returns and exchanges.
• Drive guest capture and retention; maintain up-to-date client information, requests, and product feedback.
• In-Store Fulfillment - Customer orders that need to be picked, packed, and shipped from a store.
• Receive Inventory - Receive scheduled shipment of products to a store.
• Cycle Counts - Perform inventory audits and discover any inventory discrepancies.
• Perform Adjustments - Adjust stock on hand at your store for various reasons.
• Ensure timely execution of company directives & initiatives.
• Maintain a neat and well-organized space to ensure seamless merchandise flow.
• Represent and reinforce the brand in a positive manner through strong visual presentation.
• Partner with the team daily to ensure the floor is fully restocked based on sell-through.
• Collaborates, communicates effectively & builds trust.
• Understands when to take action and when to escalate.
• Partner with the store team to ensure opportunities for success are being addressed through timely touch bases.

REQUIREMENTS & QUALIFICATIONS

Physical Requirements

• Available when we are open for business, including nights, weekends, and holidays.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.

Qualifications:

• Minimum of 2 years’ experience in footwear sales.
• Passionate about building a brand with purpose and demonstrating advocacy through business.
• The ability to maintain a friendly and professional demeanor in a fast-paced environment.
• Adept with technology and apps, including but not limited to Shopify, Google Suites and MS office, and familiar with industry-related blogs and feeds.
• Excellent interpersonal, written, and verbal communication skills.
• Be comfortable in a highly dynamic entrepreneurial environment.

PERKS & BENEFITS

We are committed to offering our employees a challenging and rewarding work environment, opportunities for growth and development, benefits, and a competitive compensation package.

• Health, vision, and dental benefits program
• 401(k) plan
• Paid time off and sick pay
• Frequent free meals and snacks and company-sponsored gatherings.
• Wolf & Shepherd shoes and more