Assistant General Manager

Job Summary

The Assistant General Manager is responsible for managing the daily operation of the restaurant, including the selection, development and performance management of employees while meeting and exceeding sales and profitability and providing overall leadership and direct supervision for operations.

Essential Job Functions

• Ensuring cost categories/controllable expenses are controlled to company guidelines/budgeted levels
• Provide guests with accurate information regarding the restaurant and its operations
• Working within the restaurant to produce positive sales growth by executing standards in all areas
• Maintaining adequate staffing levels to meet all scheduling requirements
• Carries out managerial responsibilities in accordance with the organization's policies and applicable laws.
• Ensuring that all food service sanitation guidelines/regulations are met
• Ensuring excellent levels of customer service on all shifts
• Providing relevant and timely feedback to General Manager on operating results
• Effectively managing turnover by practicing effective selection and training
• Instill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skills
• Performs other job-related duties as assigned.
  
  

Supervisory Responsibilities

Directly supervises the front of house staff and carries out supervisory responsibilities in accordance with Wolfgang Puck Fine Dining policies and applicable laws. Responsibilities include interviewing, hiring, training employees; planning, assigning and directing work; appraising performance; rewarding; discipline employees in conjunction with Human resources, addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: College degree and/or equivalent work experience in Food & Beverage
  
  

Required Experience

• Minimum 3 years assistant general manager experience
• Minimum 3 years managerial experience
• Minimum 3 years fine dining experience
• Excellent knowledge of computer applications and POS system
  
  

Knowledge, Skills, & Abilities

• Excellent guest service and hospitality skills and professional presentation
• Strong people oriented leadership skills
• Ability to lead and develop a high performing restaurant team
• Excellent verbal and written communication skills
• Sound decision making and problem solving skills
• Demonstrated ability to effectively drive sales and profits
• Ability to drive initiatives to increase brand loyalty
• Proven success of building and cultivating strong positive working relationships
• Self-motivated with excellent organizational skills and attention to detail
• Excellent planning, organization and follow-up skills
• Strong decision making and conflict resolution skills
• Must be effective at listening, understanding and clarifying concerns and issues raised by guests
  
  

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand for extended periods of time, twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will use hands to handle objects and tools, and operate service equipment. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40-pound objects. Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may use vision to monitor food quality and quantity and may also order supplies, etc.

Work Conditions

May require evening and weekend hours. While performing the duties of this job, the employee generally works in an indoor front of restaurant and kitchen environment with exposure to heat from ovens, hot foods and steamers and cleaning chemicals, fumes, equipment, and metal objects. You will usually be based indoors, splitting your time between the front of the restaurant and the kitchen. The noise level in the work environment is usually moderate but may be loud dependent on specific work site and/or equipment operation. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

WolfgangPuck Group is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please visit https://www.eeoc.gov/