What are the responsibilities and job description for the Customer Success Associate position at Wolters Kluwer?
CT Corporation, a global leader in legal entity management, corporate compliance, and due diligence solutions, is hiring dynamic individuals for Customer Success Associate roles across the country. The role involves managing relationships with customers, providing legal and compliance services, and driving customer satisfaction.
Responsibilities:
Deliver prompt and professional service to customers through verbal and written communications.
Provide consultative customer service, understanding customer goals and compliance challenges to offer solutions.
Manage the full lifecycle of orders, drive cross-selling opportunities, and prioritize requests using internal systems.
Handle customer escalations and collaborate with the Customer Service team to resolve issues.
Develop and maintain positive relationships with customers and key partners.
Strive to become a subject matter expert in the department, company, and industry.
Qualifications:
Bachelor’s degree or equivalent B2B client service experience.
Preferably, a minimum of two years of B2B client/customer service experience, ideally in banking, insurance, hospitality, retail, or legal industry.
About the company:
CT Corporation is the global leader in legal entity management, corporate compliance, and due diligence solutions trusted by businesses and law firms worldwide.
