What are the responsibilities and job description for the Senior Inside Sales Representative position at Wolters Kluwer?
Hybrid role out of the Kennesaw, GA office.
Wolters Kluwer is a leading provider of innovative tax and accounting software solutions, dedicated to empowering individuals and businesses with tools that streamline financial management and enhance compliance. We pride ourselves on delivering exceptional value to our clients through cutting-edge technology and unparalleled customer service.
This role is responsible for driving revenue growth within Tax and Accounting by creating and closing sales opportunities, with a focus on meeting or exceeding sales quotas. The Inside Sales Representative is accountable for building and maintaining relationships with key clients, identifying sales prospects, and effectively closing complex deals. This position requires business acumen, negotiation skills, and the ability to navigate both internal and external dynamics to meet customer needs.
Sales Prospecting & Opportunity Generation: Demonstrates strong ability to identify and create new sales opportunities within designated territories. Utilizes industry knowledge and sales tools to uncover prospects and convert them into qualified leads. Consistently and accurately forecasts new business.
Pipeline Management: Exhibits the measurable behaviors necessary leading up to a sale, including (but not limited to): targeting, meeting activity thresholds, lead response time, Salesforce hygiene, and other associated actions.
Customer Relationship Management: Cultivates and nurtures relationships with prospects/clients, ensuring continued satisfaction and engagement. Acts as a trusted advisor to clients, proactively addressing concerns, gathering feedback, and fostering loyalty.
Problem-Solving & Objection Handling: Effectively communicates with customers to address concerns and identify mutually beneficial solutions. Demonstrates a high degree of emotional intelligence and diplomacy in managing complex client interactions.
Market Insight: Maintains a deep understanding of the company's products/services, market trends, and competitive landscape.
Collaboration & Cross-Functional Coordination: Works closely with sales and order processing to resolve issues, enhance products, and support prospects/clients. Reports key insights and market trends to management.
Data-Driven Decision Making: Collects data on competitive products, and pricing, using this information to inform sales strategies and provide actionable insights to management. Ongoing and consistent salesforce.com compliance with pipeline management.
Sales Target Achievement: Demonstrates a results-driven approach by consistently meeting or exceeding sales quotas. Independently manages sales activities and prioritizes efforts to drive sales performance.
Prioritize Value: learn the product – features, advantages, benefits – so discussions with prospects are value-driven, expressing the superiority of our solution vs. competitors and ensuring prospects thoroughly understand how we will help them improve business performance.
Negotiation: strong negotiation skills, preferably with small business owners, with a focus on maximizing value per customer and reducing discounts.
Other Duties
Education:
Associate’s degree in Finance, Accounting, or a related field.
Experience:
Minimum:
Associate’s degree or equivalent relevant experience
Related experience including:
Trips for trainings or team meetings when necessary.
PHYSICAL DEMANDS
Normal office environment.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Wolters Kluwer is a leading provider of innovative tax and accounting software solutions, dedicated to empowering individuals and businesses with tools that streamline financial management and enhance compliance. We pride ourselves on delivering exceptional value to our clients through cutting-edge technology and unparalleled customer service.
This role is responsible for driving revenue growth within Tax and Accounting by creating and closing sales opportunities, with a focus on meeting or exceeding sales quotas. The Inside Sales Representative is accountable for building and maintaining relationships with key clients, identifying sales prospects, and effectively closing complex deals. This position requires business acumen, negotiation skills, and the ability to navigate both internal and external dynamics to meet customer needs.
Sales Prospecting & Opportunity Generation: Demonstrates strong ability to identify and create new sales opportunities within designated territories. Utilizes industry knowledge and sales tools to uncover prospects and convert them into qualified leads. Consistently and accurately forecasts new business.
Pipeline Management: Exhibits the measurable behaviors necessary leading up to a sale, including (but not limited to): targeting, meeting activity thresholds, lead response time, Salesforce hygiene, and other associated actions.
Customer Relationship Management: Cultivates and nurtures relationships with prospects/clients, ensuring continued satisfaction and engagement. Acts as a trusted advisor to clients, proactively addressing concerns, gathering feedback, and fostering loyalty.
Problem-Solving & Objection Handling: Effectively communicates with customers to address concerns and identify mutually beneficial solutions. Demonstrates a high degree of emotional intelligence and diplomacy in managing complex client interactions.
Market Insight: Maintains a deep understanding of the company's products/services, market trends, and competitive landscape.
Collaboration & Cross-Functional Coordination: Works closely with sales and order processing to resolve issues, enhance products, and support prospects/clients. Reports key insights and market trends to management.
Data-Driven Decision Making: Collects data on competitive products, and pricing, using this information to inform sales strategies and provide actionable insights to management. Ongoing and consistent salesforce.com compliance with pipeline management.
Sales Target Achievement: Demonstrates a results-driven approach by consistently meeting or exceeding sales quotas. Independently manages sales activities and prioritizes efforts to drive sales performance.
Prioritize Value: learn the product – features, advantages, benefits – so discussions with prospects are value-driven, expressing the superiority of our solution vs. competitors and ensuring prospects thoroughly understand how we will help them improve business performance.
Negotiation: strong negotiation skills, preferably with small business owners, with a focus on maximizing value per customer and reducing discounts.
Other Duties
- Performs other duties as assigned by supervisor.
- Consistent communication with sales leadership
- Attend key customer and industry conferences
Education:
Associate’s degree in Finance, Accounting, or a related field.
Experience:
Minimum:
Associate’s degree or equivalent relevant experience
- 3 years’ experience sales or other equivalent experience
- Solid understanding of business, financials, products/services and the market, preferably with a reputation for providing a level of expert knowledge within your industry
- Excellent communication (both written & oral) and presentation skills
- Ability to plan own territory/account approach and manage own resources
Related experience including:
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
- Strong interpersonal and communication skills with a focus on building and sustaining relationships.
- Excellent problem-solving abilities and a proactive approach to client needs.
- Familiarity with CRM software, client success platforms, and data analytics
- Effective written and verbal communication skills, interacting with all levels of employees and management.
- Good analytical and problem-solving skills.
- Project manages with a highly collaborative style, deadline sensitive high priority programs and deliverables with a team-focused attitude.
- Team oriented, cooperative, and flexible. Demonstrated ability to collaboratively work with a wide range of people at all levels of the organization.
Trips for trainings or team meetings when necessary.
PHYSICAL DEMANDS
Normal office environment.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.