What are the responsibilities and job description for the Call Center Representative position at Women's Care?
Description
Women’s Care is a leading provider of healthcare services committed to delivering compassionate care and exceptional service. We are currently seeking a dedicated and customer-focused Call Center Representative to join our team. This position offers an exciting opportunity to work in a dynamic, fast-paced environment, providing essential support to our patients, healthcare professionals, and administrative teams.
About the Role:
As a Call Center Representative, you will be responsible for managing inbound and outbound calls related to patient services, appointment scheduling, insurance inquiries, and general healthcare-related questions. You will act as the first point of contact for patients and ensure their experience is positive, efficient, and aligned with our healthcare services standards. This is a full-time opportunity working remotely after an initial in office training period, time amount dependent on candidate. The position has an expectation of 40hrs per week and we are proud to offer attractive pay and a great benefits package.
What will you do:
- Answer inbound calls from new and established patients, healthcare providers, and insurance companies with professionalism and courtesy.
- Provide information regarding healthcare services, appointment availability, insurance coverage, and billing inquiries.
- Assist patients in scheduling, rescheduling, or canceling appointments, ensuring that accurate information is recorded.
- Resolve customer issues and complaints in a calm and efficient manner, escalating when necessary.
- Assist patients with portal registration and access.
Requirements
What do you need to bring to the role:
- High School Diploma or GED equivalent.
- One year of call center experience preferred.
- Proficient with Microsoft Office Suite and call center software (CRM experience is a plus).
Competencies that matter to us:
Business Effectiveness: Ability to handle a high volume of calls while maintaining quality and accuracy.
Personal Effectiveness: Strong personal work habits with a high level of accountability and self-management skills that enable desired outcomes. Easily able to adapt and maintain composure, effective at time priority and management, and able to respond to feedback constructively.
Interpersonal Effectiveness: Strong communication skills, a teamwork mindset, and well-developed interpersonal capabilities that enable successful interactions with others. Engages well with the team/patients through respectful and inclusive conduct.
About Women’s Care:
Women’s Care was founded in 1988 and is Lane County’s oldest independent physician group specializing in women’s health. We have five clinic locations within Lane County and hold ourselves to the highest possible standard of care delivery through compassion, respect, and professionalism. Women’s Care takes care of all patients, from adolescence to menopause, and is one of the area’s strongest advocates for women’s health.
The Fertility Center of Oregon assists patients in their journey through infertility with the main goal of treating patients with dignity and respect while providing leading-edge fertility care. Dr. Austin leads the practice as an Endocrinologist, treating all patients who are seeking care and guidance with their hormone therapy.
Women’s Care is an equal opportunity employer.