Director of Laboratory Services

Description

Works with internal and external clients/stakeholders in the development and facilitation of efficient and safe laboratory operations to achieve sustainable change, continuous improvement and meeting key strategic initiatives. Refers matters outside their scope of duties to the Laboratory Director.

• Responsible for managing the operational functions of the Laboratory following direction from the Laboratory Director.
• Responsible for the daily organization, planning, weekly staffing arrangements and supervision of laboratory for specimen collection, specimen management, clinic, technical and clerical areas.
• Provides direction to department personnel to achieve operational and technical objectives including workflow design, service quality, financials, personnel management and integration of departmental activities.
• Assures that the department operates in compliance with all regulatory agencies making Quality Assurance/Control Management and safety a priority.
• CAP inspection readiness
• Robust Quality Management Program
• Maintains medical laboratory equipment performance by establishing quality standards; developing operations, quality, and troubleshooting procedures; ensuring staff compliance; certifying instrument performance; arranging equipment replacement, service, and repair.
• Maintains laboratory supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies and approval of corresponding invoices.
• Maintains laboratory productivity by monitoring workload of functional areas; identifying peak and slack periods; making operational or staffing adjustments when necessary.
• Maintains quality results by promoting the quality management program; consulting with pathologists; performing proficiency surveys; reviewing quality control and quality assurance programs; making adjustments in policy and procedures; generating reports; and maintaining records.
• Maintains laboratory information system (LIS) by identifying information needs and problems; recommending improvements; establishing priorities; testing; writing user manuals; training employees; maintaining security and confidentiality.
• Maintains laboratory staff by recruiting, selecting, orienting, and training employees.
• Maintains laboratory staff results by counseling and disciplining employees when necessary; planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies.
• Accountable for financial performance of lab including vendor relationships.
• Acts as liaison to LIS vendor to ensure system meets all laboratory needs.
• Oversees implementation, maintenance, and new services for all laboratory departments.
• Ensures that all accreditations are maintained; including CLIA, CAP, and other programs as required.
• Assists new markets with set up of laboratory services.
• Represents laboratory in a professional manner. Treats all customers, internal and external, in a courteous and cooperative manner. Be a positive role model to the staff to ensure patient satisfaction standards are met.

Qualifications

• Bachelor’s degree in clinical biology, chemistry or medical technology.
• 5 years of supervisory/management experience with proven leadership, communication, team building and organizational skills.
• Ability to multi-task in a stressful deadline-oriented environment.
• Ability to develop and maintain relationships.
• Ability to use a computer and enter data efficiently, including Microsoft Office programs.
• Knowledge of laboratory protocols, procedures, and processes

WHY WOMEN'S CARE? 

Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 110 locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility. 

Women’s Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees, we remain true to our mission of ‘Improving the Health of Women Every Day.’ At Women’s Care, we CARE about our patients, and we stand by our values.  

 Compassion & Empathy: Treating patients like valued friends and family 

 Accountability: Taking responsibility for our actions and behaviors