What are the responsibilities and job description for the Medical Concierge Scheduler position at Women's Care?
Job Details
Description
Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100 locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.
The Medical Concierge Scheduler is responsible for helping patients via inbound and outbound calls, emails, texts, and web chats. Primary duties of this role include scheduling patient appointments, responding to phone inquiries and supporting WC clinics throughout Florida and Arizona.
- Contact prospective patients for an initial visit to a WC location, initiated by a physician referral or patient internet inquiry or web chat.
- Receive inbound calls from prospective and existing patients and work to schedule office visits, ultrasound scans, or reschedule current appointments.
- Contact existing patients to schedule scans, procedures, or follow up visits and support and improve patients’ overall experience.
- Participate in team meetings to review new processes, policies, services, and other important information.
- Interact with other internal departments to ensure the highest standard of patient care.
- Document and maintain accurate records in multiple systems such as eClinical Works (eCW) the electronic medical record (EMR) of all potential patients that did not book an appointment.
- Maintains the confidentiality and security of Protected Health Information (PHI) in accordance with WC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization.
- Other duties as assigned.
Qualifications
Qualifications:
- High School Diploma or GED required. Some college preferred.
- 2 years in call center, customer service, or sales preferred.
- Healthcare or medical experience preferred.
- Navigate multiple software systems such as EMR, MS Outlook, and other computer platforms.
- Excellent written and verbal communication skills.
- Medical terminology understanding is a plus.
- Bilingual is a plus.
WHY JOIN WOMEN'S CARE?
We Offer:
- Competitive compensation package
- Health, dental, and vision benefits
- Paid time off and paid holidays
- 401k plan
- An opportunity to make a difference in patients' lives every day!
Women’s Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees, we remain true to our mission of ‘Improving the Health of Women Every Day.’ At Women’s Care, we CARE about our patients, and we stand by our values.
Compassion & Empathy: Treating patients like valued friends and family
Accountability: Taking responsibility for our actions and behaviors
Respect: Acting respectfully in every interaction
Excellence & Quality: Providing the safest, highest quality of care
