Medical Receptionist

Position Title: Front Desk Receptionist

Location: Princeton, NJ

Role Overview

As the first point of contact for our practice, the Front Desk Receptionist plays a vital role in shaping our patients’ experience. You will coordinate patient flow, manage communications, and support clinical and administrative teams to ensure smooth, efficient operations.

Key Responsibilities

• Patient Interaction & Check‑In/Out
• Greet patients warmly and professionally upon arrival
• Verify and update patient demographics, insurance information, and collect co‑payments
• Check patients in/out using Athena EHR, ensuring accuracy of appointment status
• Communication & Scheduling
• Answer multi‑line phone system, triage calls, and route to appropriate team members
• Schedule, confirm, and reschedule patient appointments and procedure bookings
• Send appointment reminders via phone, email, and SMS; follow up on no‑shows
• Administrative Support
• Maintain daily appointment logs and provider schedules
• Scan and upload documentation (e.g., insurance cards, IDs, referral forms) into EHR
• Coordinate referral authorizations and prescription refill requests as directed
• Manage incoming/outgoing mail and courier packages
• Office Management
• Ensure front desk area is orderly, stocked with patient forms, and compliant with HIPAA
• Liaise with clinical staff to communicate schedule changes, emergencies, and room availability
• Support billing team by flagging eligibility issues and prior authorization needs

Qualifications & Experience

• High school diploma or equivalent; Associate’s degree or relevant certificate preferred
• 1 year of front desk or customer‑service experience in a medical or healthcare setting
• Proficiency with Athena (or similar) EHR systems and Microsoft Office Suite
• Familiarity with medical terminology, insurance verification, and prior‑authorization processes

Core Skills & Competencies

• Exceptional interpersonal and communication skills (verbal and written)
• Strong organizational skills with attention to detail and accuracy
• Ability to multitask and prioritize in a fast‑paced environment
• Professional demeanor, empathy, and commitment to patient confidentiality (HIPAA)
• Team player with a positive attitude and willingness to learn

Working Conditions & Schedule

• Full‑time, on‑site role; standard clinic hours (Monday–Friday, 7:30 AM–7:30 PM)
• Occasional Saturdays for extended clinic sessions (as needed)
• Light physical activity: standing for long periods, occasional filing, and light lifting

Compensation & Benefits

• Competitive hourly rate, dependent on experience
• Paid time off (PTO), sick leave, and paid holidays
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• Continuing education allowance and professional development opportunities

Job Types: Full-time, Part-time

Pay: $21.00 - $25.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Ability to Commute:

• Princeton, NJ 08540 (Required)

Ability to Relocate:

• Princeton, NJ 08540: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $25