What are the responsibilities and job description for the Weekend Visitor Experience Lead position at Wonderfeet Kids' Museum?
Overview
Join our dynamic team as a Weekend Visitor Experience Lead and become the heartbeat of memorable guest interactions! This energetic role is perfect for passionate individuals who thrive on creating engaging, fun, and safe environments for visitors of all ages. As a key ambassador during weekend hours, you'll lead the charge in delivering exceptional guest services, managing events, and ensuring every visitor leaves with a smile. If you’re enthusiastic about hospitality, enjoy working with children, and have a flair for fun, this is your chance to shine in a vibrant, community setting!
Duties
- Key Holder: Opener and Closer
- Manage the work of the Front Desk, including opening, closing, and visitor check-in during scheduled shifts
- Lead and manage the daily team, including staff and volunteers.
- Model and train staff and volunteers in exceptional customer service practices.
- Answer visitor questions and address any concerns.
- Manage and implement any incident or emergency protocol, including documentation.
- Ensure the museum, including exhibits, the front lobby, and restrooms, are reset and sanitized at closing.
- Assist with set-up and operation of birthday parties, public programs and community events on scheduled days.
- Contribute creatively to team planning within the Museum.
- Other related duties as assigned.
Qualifications
- Must be 18 years of age
- Experience with point-of-sale software programs.
- Experience working on a team and managing staff.
- Experience working with children, especially preschool age, and a commitment to children's learning through play.
- Strong interpersonal skills: helpful, calm, and friendly demeanor.
- Positive work ethic, professional attitude, and willingness to learn.
- Ability to work well under pressure and prioritize tasks.
- Ability to adapt to different and changing environments (large crowds/small crowds).
- Flexibility when solving problems and coordinating schedules.
This role offers an exciting opportunity to be at the forefront of creating joyful experiences for visitors while developing your skills in event coordination, conflict resolution, and guest relations. Bring your energy, enthusiasm, and dedication to our team—where every weekend is an opportunity to inspire wonder!
Pay: $18.00 - $20.00 per hour
Expected hours: 16.0 – 25.0 per week
Work Location: In person
Salary : $18 - $20