What are the responsibilities and job description for the Front Desk Agent position at Woodlands Resort?
Overview
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.
Responsibilities
- Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
- Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
- Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
- Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
- Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
- Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.
Qualifications
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
- Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
- People Person. The best part of serving others is creating guest experiences that go beyond the expected.
- Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
- A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
- Must be able to work a flexible schedule to include nights, weekends and holidays.
#woodlandsresort
Hotel Front Desk Agent
Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel -
Houston, TX
