What are the responsibilities and job description for the Appointment Center Manager position at Woods Basement Systems, Inc.?
Job description
Woods Basement Systems, Inc is the highest rated and most reviewed waterproofing and Foundation Repair Company servicing Illinois and Missouri. We have a mission to ensure each customer has a remarkable experience building our values around integrity, leadership, responsibility and one team focus. Family and owned and operated since 1986, our company is looking for reliable and hungry men and women to join our winning and growing Customer Care team.
Is this for you?
Are you customer service driven? Do you have established years of team leading or team -building experience? This is the opportunity for you!
Job Summary
- Oversees appointment center team driving KPI goals and objectives
- Performs regular call monitoring and provides feedback with a balance of coaching, recognition and accountability.
- Ensures full calendars for Woods Sales Team
- Provides coaching and training as needed
The work schedule is Monday through Friday with Saturday rotations. Applicant must be able to pass a drug screening, background check and Motor vehicle driving record acceptable to insurance underwriters.
Benefits for You
- Leadership role within company
- A competitive benefit package
- Extensive training with state-of-the-art software to set you up for success
- Ongoing one on one support and training
- Frequent company celebrations and recognition
- A company you can be proud to represent
- Opportunities for professional growth
Necessary Knowledge, Skills and Talents:
- Experience in Customer Service and Call Center Required
- Experience in leading a team/driving results preferred
- Energetic Attitude willing to learn and grow
- Highly skilled in Communication, problem-solving and organization
- Skill in building relationships and explaining detailed features of work
Would you like to know more details? Visit our Careers Page
www.woodsbasementsystems.com/careers
Apply under: Appointment Center Manager
Feel free to reach out directly to our team.
Rosalie (HR Director)
618-346-2745
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Call Center: 2 years (Required)
- Customer Service: 2 years (Required)
- Management: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $18
