What are the responsibilities and job description for the Hotel Front Desk Associate position at Woodsprings Suites?
Summary: Responsible for enhancing and improving the SRHM / [Hotel Name] experience by
providing outstanding service to our guests. Demonstrates and promotes SRHM’s core value of
the Golden Rule which includes treating others (guests, vendors and team members) in the same
manner we would like to be treated. Available to work flexible schedules as this is a floating
position.
Duties and Responsibilities include the following. Other duties may be assigned as
needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Greet all guests, vendors, and visitors professionally, and with a smile- Process guest check-in and check-out in accordance with hotel policy and procedures
- Make and confirm guest reservations
- Answer phone professionally and cordially
- Assist guests with special requests including room placement when possible
- Share hotel amenities and special features with guests
- Process all payments types e.g. charges, cash, checks, debit or credit cards
- Coordinate with Housekeeping Department to track room readiness and communicate guest
- Ensure that all complaints regarding service and/or accommodations are investigated and
- Assist in completing required Front office reports
- Keep General Manager informed of any guest issues or concerns
- Report suspicious activity to General Manager and law enforcement when deemed necessary
- Follow and implement rules and regulations as per [brand] Standards
- Flexible to cover varying shifts for floating position
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Essential Function
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability
to speak effectively before groups of customers or employees of organization.
Math Ability:
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement,
volume, and distance.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral
instructions. Ability to deal with problems involving a few concrete variables in standardized
situations.
Education/Experience:
High school diploma or general education degree (GED); or one to two years related experience
and/or training; or equivalent combination of education and experience.
Physical Demands:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use
hands, reach with hands and arms, and talk or hear. The employee is frequently required to
stoop, kneel, crouch or crawl and taste or smell. The employee is occasionally required to sit
and climb or balance. The employee must occasionally lift and/or move up to 50 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
EEO Statement
SRIM is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race,
creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap,
sex, marital status, veteran status, sexual orientation, genetic information, or any other characteristic
protected by applicable federal, state or local laws. Our management team is dedicated to this policy with
respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee
activities and general treatment during employment.
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Salary : $12 - $13