Elder Care Consultant

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity: Elder Care Consultants

Location: Raleigh, North Carolina

Onsite/Hybrid/Remote: Hybrid

Pay range: $18.27 an hour

What you will do:

Elder Care Consultants work in a service center and provide customer service to employees and their families in order to assist in locating and providing resources and referrals in their community. The ideal candidate would have experience working with the senior community.  A background in Social work, Senior Care, and/or Community Engagement would be a plus. In addition to completing telephonic intakes and research and referrals, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters. 

Responsibilities:

·        Provide top-notch customer service provided in written or verbal interactions with our clients and providers

·        Perform research, utilizing our internal database, websites, and local organizations, in order to locate confirmed, matched referrals that meet the client’s needs

·        Perform quality assurance callbacks to our clients

·        Maintain a high quality work in all aspects of the position

·        Contact businesses or private individuals by phone in order to provide confirmed/ matched referrals to meet the Employee's needs

·        Timeliness of research

·        Grammatically correct and error free cover letters and referrals

·        Maintain communication with clients and associated EAPs as required

Requirements

Qualifications/Skills: 

To excel in this role, you will need the following qualifications and skills:

•     Bachelor's Degree.

•     Strong written and spoken communication skills.

•     Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.

•     Proficient in conflict resolution skills.

•    Ability to organize and prioritize effectively.

•     Outstanding organizational, relationship-building and interpersonal communication skills.

Benefits

Our Promise to you:

·     We will create an environment where you can bring your authentic self to work.

·     We will treat you as a professional deserving of respect, kindness, honesty and trust.

·     We will equip you with the tools you need to exceed expectations and provide opportunities for you to grow professionally.

·     We will recognize your unique perspective and provide you with ways to improve WPO.

·     We will celebrate your achievements and recognize mistakes as learning opportunities.

·     We will conduct business with integrity and transparency.

If you are passionate about making a positive impact on employee wellbeing and possess the skills and qualifications mentioned above, we encourage you to apply for this exciting opportunity with Workplace Options. Join us in our mission to improve the lives of millions of individuals worldwide.

Workplace Options is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive and supportive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request.

For further details about WPO please check out our website www.workplaceoptions.com and this short video gives a great overview of what we do https://youtu.be/hJEOFUJ6QHU