E T Consultant - Knowledge Management

E T Consultant - Knowledge Management

Description

IFC—a member of the World Bank Group—is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2022, IFC committed a record $32.8 billion to private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity as economies grapple with the impacts of global compounding crises. For more information, visit www.ifc.org. 

IFC’s Human Resources (HR) Department provides strategic partnership to the business to develop and implement workforce strategies and meet organizational goals, including attracting, developing and deploying diverse and skilled talent.

•  Client Services – offers strategic HR partnership, program implementation, support and solutions to staff and management globally;
•  Diversity, Equity, and Inclusion – supports the organization to build a diverse workforce, embrace equity, and foster an inclusive workplace;
•  Employment Framework and Recruitment – develops and supports HR strategy, policies/procedures, communications, and knowledge management; drives HR initiatives, such as staff engagement and Board reporting; and delivers recruitment solutions;
•  Talent and Incentives – designs best practice HR solutions in onboarding, mentoring, career management and mobility, performance/talent management, incentives and awards, and leadership development.

IFC HR is seeking an Extended Term Consultant (ETC) to develop and implement the department’s knowledge management (KM) strategy.

Duties and Responsibilities:
•  Manage the inventory, audit, governance, and editorial calendar for HR KM content;
•  Coordinate with HR subject matter experts to develop and implement a suite of knowledge products targeted towards key stakeholders aligned with the IFC People Strategy;
•  Work closely with HR Communications Officer to ensure consistent branding and positioning across IFC HR’s KM channels and materials;
•  Coordinate the organization, categorization, structure, and workflow for content on the IFC HR intranet and ensure content is relevant, easy to find and up to date;
•  Manage and maintain IFC HR’s internal knowledge sharing platform on Teams, ensuring that content is relevant, easy to find and up to date;
•  Establish and monitor protocols for storage, sharing and migration of information on other internal platforms, including SharePoint and OneDrive, and conform with corporate requirements;
•  Create and edit knowledge sharing content, including presentations, emails, announcements, posters, videos, blogs, newsletters, Yammer and other social media posts, organizational charts, talking points and reports;
•  Develop content for eLearning and online collaboration tools to reinforce learning and promote knowledge sharing;
•  Provide capacity building for HR colleagues, especially new hires, to ensure they are familiar with internal HR content and knowledge management protocols;
•  Coordinate a network of knowledge management champions in IFC HR; 
•  Liaise with WBG and IFC communications teams, IT teams, and other internal stakeholders to coordinate content efforts;
•  Provide metric reports on usage of key information and use it to drive decision-making on effective content and channels.

Selection Criteria

•  Master's degree (Communications, Human Resources, Behavioral Sciences, Business Management, Information Technology or other related field) and minimum of 3 years of relevant experience in knowledge management, communications and content management, preferably in an international organization or multi-national company, or equivalent combination of education and relevant experience;
•  Experience in designing and driving a content and knowledge program, with a focus on content strategy, content management, information architecture, content analytics, content collections and workflow and adoption;
•  Proficient in SharePoint, Adobe suite, all Microsoft Office products, and basic graphic design
•  Self-motivated, creative, with excellent organizational skills and proven ability to perform multiple tasks, organize large volumes of work and set priorities under conflicting pressures; 
•  Strong oral and written communications, presentation and editing skills in English; and
•  Professional integrity, willingness and flexibility to 'roll-up your sleeves' to engage in all aspects of HR work from identification and design to implementation.

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories. 

Note: The selected candidate will be offered a one-year appointment, renewable for an additional one year, at the discretion of the World Bank Group, and subject to a lifetime maximum ET Appointment of two years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their second-year ET appointment are not eligible for future ET appointments.

Salary : $33 - $0