Service Ambassador ( Automotive Customer Service)

World Car Auto Group is seeking a Service Ambassador to join our growing team! As a Service Ambassador, you will provide excellent customer service to our clients, while ensuring the efficient operation of the Service Department for our Customers. We have multiple openings across our 8 dealership locations!

Job Duties:

• Greet customers entering the Service Department with a warm and friendly demeanor.
• Provide outstanding customer service by addressing inquiries and concerns in a timely and professional manner.
• Inform customers about the status of their vehicle.
• Answer all incoming service calls and maintain established standards concerning timing and customer experience.
• Make outbound calls to customer to ensure service was done correctly.
• Create and schedule appointments (in person and over the phone).
• Log each incoming call along with the result and log each appointment in the CRM system assigning the appointment to a Service Advisor.
• Coordinate with service advisors to ensure efficient workflow and customer satisfaction.
• Partner with Service Advisors and Technicians to provide accurate timelines to customers regarding service completion.
• Respond to chats or emails coming in from customers checking on their status of the car.
• Make status call updates on all vehicles that are being kept overnight.
• Make outbound calls, texts, or emails to the service database (some is automated) every 90 days to ensure customer relationship is solidified.

Requirements:

• Excellent customer service skills.
• Suggested minimum of 1 year of experience in the automotive industry.
• Effective communication abilities with customers and colleagues.
• Ability to thrive in a fast-paced environment and handle multiple tasks.
• Quick learning aptitude to acquire and apply new skills.
• High school diploma or GED equivalent.
• Availability to work weekends and holidays as needed (OFF Every Sunday!!).
• Proficient Computer skills (CRM, Google Docs, Sheets, Email)

Benefits:

• Eligible to participate in a comprehensive Benefits Package: Medical, Dental, and Vision.
• Bonus/incentive plans are available.
• Vacation days.
• Employee discounts.
• Paid Training

Job Type: Full-time (40 hours)

Availability: Monday - Saturday 7:00am to 7:00pm (schedule may vary based on business needs)

Salary: 14-16 Hourly

This is an exciting opportunity to join a reputable Automotive Group and contribute to the growth and success of our team. We offer a competitive salary and benefits package. If you are passionate about delivering exceptional customer service and have automotive industry experience, we encourage you to apply!

Relocation based on skills to another World Car Center is available.

Only qualified candidates will be contacted for an interview. Thank you for considering World Car Auto Group as your next career move!

ABOUT WORLD CAR AUTO GROUP

Our mission at World Car is to revolutionize the auto industry by rewriting the business model of how cars are sold. As one of the largest dealership groups in the Greater San Antonio area, we take seriously our responsibility as corporate citizens and members of the community we serve.

We’re committed to doing business with integrity, being an authority on all things auto-related, and consistently regarding the needs of those around us as our top priority.

World Car has eight dealerships in New Braunfels and San Antonio and an expanding product line that currently includes Nissan, Hyundai, KIA, Genesis and Mazda—plus a Suzuki service-only location.

We are proud to be POWERED BY PEOPLE. DRIVEN BY RELATIONSHIPS.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• San Antonio, TX 78233 (Required)

Work Location: In person

Salary : $16