Key Account Manager

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

World Group - Our Culture - YouTube

www.worldgrouplogistics.com

About UWL:

UWL® is a top 20 American-owned NVOCC and leading provider of global 3PL services. We take pride in delivering seamless supply chain solutions backed by a team of creative problem-solvers. We specialize in ocean transportation, air freight, project cargo, warehousing and distribution, road and rail, bulk liquid logistics, and customs house brokerage. Our proof is in our owned assets: a national network of distribution centers, dependable trucking capacity, and a user-friendly data management platform that delivers transparency and data you can count on. To find out more, visit www.shipuwl.com.

About this Role:

UWL, a World Group company, is currently looking for a dedicated and analytical problem-solver to come join our family as a Key Account Manager to sit in our global headquarters in Rocky River, Ohio, or our growing offices in Seattle Washington!

The Key Account Manager will be responsible for spearheading the growth of our Fortune 500 accounts in this high-visibility role. As a dynamic and integral part of our team, you will play a pivotal role in shaping the future of our relationships with Enterprise Accounts. This is not just a job; it's an extraordinary chance to redefine the landscape of senior relationship management, commercial acumen, and project expertise. Does this sound like you or fit your experience? Get in touch with us by applying here.

Duties and Responsibilities:

• Senior Relationship Management –
  • Act as the face of the World Group and Quarterback for Enterprise, Fortune 500 Customers
  • Develop and own strong relationships with senior stakeholders at Enterprise Accounts
  • Act as the primary point of contact for key clients, ensuring their needs and expectations are met or exceeded
• Commercial Acumen –
  • Demonstrate a deep understanding of commercial dynamics with a heavy emphasis on deal management and negotiation
  • Proactively identify opportunities for growth and provide innovative solutions to address client needs
  • Create and maintain visibility of sales pipeline and activity / results reporting
  • Ensure that opportunities for cross-selling and up-selling are identified based on a deep understanding of the customer’s business model and pain points
• Proactive Problem Solving –
  • Anticipate and address challenges before they arise, demonstrating a proactive approach to problem-solving
  • Develop strategies to mitigate risks and enhance client satisfaction
• Organizational Navigation –
  • Navigate client organizations effectively, building rapport and delivering results with authority
  • Deepen and widen the relationships between the World Group and the customer through active stakeholder management across all relevant geographies and business divisions
  • Collaborate with internal teams to align resources and drive successful outcomes
  • Sharing of best practices throughout the World Group organization
  • Navigate a matrixed organizational structure
• Financial Management –
  • Implement strategies to optimize account profitability while maintaining client satisfaction

• Project Management Expertise –
  • Serve as an expert project manager, demonstrating exceptional organizational skills
  • Coordinate and quarterback complex scenarios, ensuring successful project delivery
  • Develop Account plans and development roadmaps outlining the growth opportunities and strategic engagement with these customers with specific growth/partnership initiatives

Education and Experience:

• Bachelor's degree in Business, Marketing, or a related field. MBA is a plus
• Proven ability to materially grow a Fortune 500 book of business
• Strong negotiation, communication, interpersonal, and relationship building skills
• Demonstrated ability to understand and manage financial aspects of accounts
• Proficient in project management, with a track record of successfully leading complex initiatives
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Willing to travel of the time to meet with clients, attend conferences, and participate in business-related events

Benefits/Perks: