What are the responsibilities and job description for the Service Advisor position at World Hyundai Matteson?
World Hyundai Matteson is in need of one Service Advisor to assist with our busy shop. We have been growing rapidly and need a quality individual to add to the team immediately. We are currently adding several bays to our store and will be busier than ever.
RESPONSIBILITIES:
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Utilize all software and texting tools and company required word tracks
- Maintain metrics that are set forth by the dealership and the OEM
- Must be able to sell the required number of details, flushes, nitrogen services and more on a weekly basis
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions
- Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times
- Maintain 100% communication with all guests on the status of their vehicle
REQUIREMENTS:
- Ability and desire to sell products in a professional way. Willingness to follow successful processes and procedures to maximize results for the dealership.
- Must be willing to make all efforts in CSI
- Accredited training in service advisor skills, customer satisfaction and quality control.
- Automotive service advisor experience.
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
- Must use a detailed route sheet to keep guests informed about their vehicles
- Dealertrack experience
- X Time experience helpful
- ASR Pro experience helpful
Job Type: Full-time
Pay: $72,000.00 - $92,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Health savings account
- Referral program
Shift:
- 8 hour shift
Experience:
- Dealership Service: 1 year (Required)
Work Location: In person
Salary : $72,000 - $92,000