What are the responsibilities and job description for the Production supervisor position at World Wide Technology, Inc.?
Posting LocationsEdwardsville, IL Why WWT?Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation.
From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work.
We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.
At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 10,000 individuals and closed nearly $13 Billion in revenue.
We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 12th consecutive year!Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!
We are looking for a Production Supervisor to join our team!3rd Shift
Tuesday - Friday 4 : 00pm - 2 : 30amWhy should you join the AT&T Lab team?Our partnership allows AT&T to do what they do best by engineering and architecting the solution, while WWT provides the hands-on assembling and distribution of the integrated solution.
Our Lab team provides top of the line support with the production and deployment of the Walk in Cabinets (WIC), Walk Up Cabinets (WUC), Integration Services, Platforms, FLX21 group, and assisting on handheld devices as well as r ecertification of smaller components, functional items, and radios
Job Summary : Production Supervisors are responsible for directly overseeing a team of associates and / or technicians who are accountable for meeting customer demands.
Sets and delegates day-to-day tasks to achieve operational objectives. Responsibilities include leading, developing, providing training / direction, coaching and assessing team members, scheduling resources to meet deadlines, and monitoring production and work quality and coach on performance.
Directly monitors daily, weekly & monthly KPIs and collaborates with team in achieving goals and objectives.Responsibilities : Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as requiredEnsure that the operational staff is qualified and adequately trainedResearch customer impacting issues at a level to be able to provide root cause and corrective actionEffectively collaborate with cross functional teams to escalate issue resolution, share production status, and other instances as required by the business and daily goalsFacilitate a fair and effective hiring process as requiredExecution on customer driven requirementsLeading and developing a team of full-time & subcontractor diverse associates with the focus of motivating, mentoring, and coaching them within WWT's Integrated Management Principle's and Core ValuesExecutes leadership activities (One on Ones, Employee Reviews, etc.
Evaluates team members performance and provides feedbackEngages their team during each shift to maintain the highest levels of safety, quality, and attendance performancePromotes trust and HPT through coaching, appreciation, and recognitionProactively plans for upcoming production workExercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly, and monthly production goalsEngaged fully with enabling policy, process, Standards and GovernanceAble to address operational and personnel issues affecting their functional areaManages escalations from Team & CustomersDrives collaborative activities through our operations, order operations, logistics and support teams to scale and standardize operational efficiencies.
Works closely with support staff to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other staff initiativesTakes proactive steps to ensure best practices are shared across all shifts and among the departmentDrives the training and integration of their team, while motivating and inspiring forward progressLeverages peers and associates by sourcing and nurturing ideas, and rolling them into the creation of improvement plansParticipates in recruitment activities for their perspective teams
Qualifications : Education QualificationsBachelor's Degree Related Field preferred
Work ExperienceA minimum of 5 years' progressive experience in a related field preferred
Travel RequirementsNone
Knowledge, Skills, and AbilitiesListens to others, confirming understanding of the content and recognizing non-verbal cues and underlying messagesDemonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctlyDemonstrates knowledge of the processes for ordering, shipping and warehousing materials to support production and satisfy demandContinuously seeks new ways of working to make processes run smoother and fasterUnderstands and assembles products according to technical documentation requirements and is able to ensure quality and functional standards are metActively controls and structures use of time to most effectively accomplish work, projects and goalsResolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions
Is this role an individual contributor or does it have direct reports?This position manages people
Level of AutonomyWork is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results.
Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.
Some WWT customers have a COVID-19 vaccine requirement. In order to work on projects for these customers, employees must be fully vaccinated or have an appropriate religious or medical accommodation.
www.wwt.com
for more information.Diversity, Equity, and Inclusion is more than a commitment at WWT it is the foundation of what we do.
Through diverse networks and pipelines, we have a clear vision : to create a Great Place to Work for All. We believe inclusion includes U.
Be who U are at WWT!Equal Opportunity Employer Minorities / Women / Veterans / Differently Abled.
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Last updated : 2024-04-04