What are the responsibilities and job description for the Training Manger (Project Based) position at WorldSprings?
Job Title: Training Manager
Department: People Services
Position Type: Full Time, Temporary Position, Project Based
Reports To: Director of People Services (PS)
Position Overview:
The Training Manager is responsible for leading the development and execution of key training and development initiatives. This role will oversee multiple projects focused on onboarding, guest service excellence, SOP development, and training system implementation. The ideal candidate will have experience in hospitality or guest-focused environments, along with strong project management and instructional design skills.
There is potential for one (1) shift per week serving as MOD (Manager on Duty) to maintain operational alignment and reinforce training in real time.
Key Responsibilities:
Projects need to be in the initial phase of completion by year end 2025.
- Redefine and finalize the company’s values, aligning with WorldSprings’ Mission and Vision
- Review and enhance the current New Hire Orientation program to ensure onboarding materials effectively communicate guest service expectations and operational standards.
- Develop and Document Guest Services and Recovery SOP and Training
- Design and implement targeted training for multiple departments: Food and Beverage (F&B), Guest Services (GS), and PS
- Lead the successful implementation of LMS through UKG
- Organize and upload training content to ensure the platform supports long-term training goals
- One Weekly MOD shift may be required
- Assist with additional projects and tasks around the property as needed
Attributes and Requirements:
- Ability to work evenings, weekends, and holidays
- Strong communication, customer service and organizational skills
Qualifications:
- Demonstrated a minimum of 2-3 years in training development
- Strong understanding of hospitality or guest service operations
- Proficiency with Learning Management Systems (LMS) plat forms and HRIS Systems (UKG Pro experience preferred)
- Exceptional communication, facilitation and project management skills
- Ability to work independently and collaboratively across departments
Education:
- A high school diploma or equivalent is required; a degree in hospitality management or a related field is preferred