CSR/ Dispatch Hybrid

Pinnacle’s promise consists of People, Respect, Ownership, Morale, Integrity, 
Safety, and Excellence
General Responsibilities
Managing a team to ensure timely and cost-effective deliveries. 

Shift: M-F 10am - 6:30pm

Key Duties & Responsibilities 
A. Operational Functions: 
• Coordinating the schedule of a shipping company or a group of drivers.
• Ensuring that data related to deliveries and shipments of freight are entered 
timely into tracking software.
• Managing customer service satisfaction by providing updates on ETA and 
location of drivers.
• Obtaining back-haul freight and dispatching OTR drivers.
• Directing inbound and outbound logistics operations, such as transportation and 
warehouse activities, safety performance, and logistics quality management.
• Negotiating and arranging transport of goods with shipping or freight companies.
• Determining method of shipment and preparing bills of lading, invoices, and other 
shipping documents.
• Tracking delivery progress of shipments.
• Managing the zoning of driver dispatches to ensure they are cost effective 
routes. 
• Developing a proactive relationship with our customers by providing firstclass customer service and communication
• Handling shipment quoting/pricing for customers
• Covering available shipments through strategic negotiations with trucking 
companies
• Providing problem-resolution effectively and a timely manner
B. Administrative Functions:
• Keeping records of all goods shipped, received, and stored.
• Managing and tracking detention times accurately per shipment. 
• Sending and collecting documents to and from carriers
• Data entry of various files and information into our software
Minimum Requirements 
o High school diploma or GED (General Education Diploma) equivalency
o Basic computer skills
o Detail oriented
o Thrive in a fast-paced environment
o Excel both as an individual and in a team environment.
o Excellent communication skills – written and verbal
o Professional, driven and results oriented
o LTL, Local , and Linehaul Knowledge
o Excellent time management 
o Deadline driven thorough knowledge of the LTL and Linehaul
o Works well with team and alone
o Strong Knowledge of the roadways throughout the immediate area.
Disclaimer
Please Note: The duties and responsibilities described are not a comprehensive list and 
additional tasks may be assigned to the employee as necessitated by business demands. This 
job description does not constitute a contract of employment or otherwise limit employment-at - will rights at any time.