What are the responsibilities and job description for the Account Manager position at WWEX Group?
Inside Account Manager
WHY WORLDWIDE EXPRESS?
Working at Worldwide Express is an entrepreneurial ADVENTURE set in a stable and comfortable corporate environment. The Account Management position at WWEX is a unique & challenging inside business-to-business account management opportunity for the right person looking for unlimited growth potential and a defined career path!
THE INSIDE ACCOUNT MANAGEMENT POSITION
The Inside Account Manager position focuses on maintaining, managing, and up-selling an assigned book of business in the small-to-medium sized business sector where Worldwide Express offers a best in class shipping solution, superior customer service and the ability to reduce the customer’s operating costs. Through Worldwide Express’ unsurpassed formal training programs, an Inside Account Manager will establish a foundation of basic sales skills and through ongoing training, develop more advanced sales, objection handling and negotiating skills. The Inside Account Management position is key to controlling attrition and building customer relationships and loyalty at every level.
PERFORMANCE OBJECTIVES
- Manage and maintain high-level relationships with customer base over the phone and via email
- Build rapport and establish relationships with multiple levels of every organization
- Maximize customer retention and capitalize on growth opportunities within customer base
- Control revenue by maximizing profits through pricing strategies, margin control, and mitigating customer loss
- Work closely with Customer Support groups to enhance sales and customer satisfaction
WHAT WE EXPECT FROM YOU
WE ARE COMMITTED TO GIVING YOU