What are the responsibilities and job description for the Front Desk Agent position at Wyndham Deerfield Beach Resort?
Description
The award-winning Wyndham Deerfield Beach Resort seeks a Front Desk Agent. This is an exciting opportunity to join our team and provide friendly, professional, and efficient customer service to all guests. As a Front Desk Agent, you'll be our guests' first point of contact. You will be responsible for checking guests in and out, handling reservations, providing information about our hotel, and responding to any customer inquiries or complaints. You will also maintain a clean and orderly work area and answer calls and emails. If you have a passion for customer service and a positive attitude, we would love to have you join our team!
Requirements
Job Responsibilities
• Greet guests and answer any questions they have about the hotel or local area
• Check guests in and out of the hotel
• Handle guest requests and complaints in a professional manner
• Process payments for rooms and services
• Maintain an up-to-date knowledge of hotel services, facilities, and special packages
• Monitor and update reservations system
• Provide concierge services, such as making restaurant reservations and providing directions
• Answer and direct incoming calls to the appropriate departments
• Prepare and distribute guest key cards
• Keep the front desk area and lobby tidy and presentable
• Follow security and emergency procedures
Job Requirements
• High school diploma or equivalent
• Previous experience working in a customer service role
• Ability to communicate effectively with guests and colleagues
• Ability to handle cash, credit card, and room charge transactions
• Knowledge of hotel operations and services
• Knowledge of local area attractions
• Ability to work efficiently in a fast-paced environment
• Ability to multi-task while maintaining attention to detail
• Ability to stand for long periods of time
• Ability to comprehend and follow instructions
• Ability to work flexible hours, including nights, weekends, and holidays