What are the responsibilities and job description for the Front Office Supervisor position at Wyndham Deerfield Beach Resort?
Description
The Wyndham Deerfield Beach Resort is looking for an organized, friendly, and outgoing individual with experience in customer service and supervising front desk operations. As the Front Desk Supervisor, you will be responsible for managing the daily operations of the front desk, ensuring superior customer service, and providing support to other staff members. You will also be a key player in developing customer service strategies to ensure customer satisfaction. If you are a motivated individual who can effectively manage personnel and operations, this may be your perfect role!
Requirements
Job Responsibilities
• Ensure front desk staff are providing excellent customer service.
• Oversee the daily operations of the front desk.
• Handle escalated customer complaints.
• Train and mentor front desk staff.
• Monitor front desk performance and develop improvement strategies.
• Handle check-ins, check-outs, and reservations.
• Oversee the accurate and timely processing of payments.
• Monitor and maintain the security of front desk area.
• Ensure adherence to all company policies and procedures.
• Monitor inventory of supplies and order restocking when needed.
• Collect feedback from customers regarding their experience.
• Maintain a safe, secure, and comfortable environment for customers.
Job Requirements
• Bachelor's degree in hospitality management or related field
• At least 3 years of experience in a hospitality or customer service role
• Knowledge of hotel operations and procedures
• Excellent customer service skills
• Outstanding interpersonal and communication skills
• Ability to multi-task and prioritize tasks
• Ability to work well under pressure
• Ability to handle difficult customer situations
• Familiarity with computer software programs such as Microsoft Office, Opera, and Fidelio
• Strong organizational and problem-solving skills
• Ability to work independently and as part of a team
• Ability to maintain a professional demeanor in all situations