What are the responsibilities and job description for the Customer Service Associate position at WyreStorm Technologies Corp?
WyreStorm
Technologies Corporation is looking for that perfect person to join our
Customer Service Team out of our Round Lake NY headquarters. WyreStorm is an
award-winning audio-visual solutions manufacturer passionately committed to the
development and production of high-quality HD distribution, control solutions,
and IT equipment at the very forefront of digital technology.
Role and
Responsibilities
- Respond promptly and professionally to
incoming customer inquiries by telephone, email or online chat
- Handling all incoming customer queries
and questions
- Resolving customer complaints
- Maintaining an accurate Customer
Relationship Management (CRM) database by entering and updating clients
information
- Providing quotations and checking product
availability
- Processing orders that have been received
by phone or email, including arranging shipments, handling customer
service issues, and updating records
- Tracking inventory levels to ensure that
orders are filled accurately and efficiently
- Communicating with customers about orders
status and shipping details as required
- Answering questions about order status,
shipment schedules, and product information to help resolve customer
concerns
- Accounts receivable
Requirements
- 2 years of previous customer service
experience
- Friendly and welcoming manner with clients and
other members of the customer service team
- Familiarity with customer-relationship
management (CRM) software programs
- Strong command of written and verbal English
- Excellent organizational and multitasking
skills
- Ability to maintain a calm and polite manner
in stressful situations
- Willingness to cooperate with customers and
management to resolve any issues that may arise
- attention to details
Benefits
- Health insurance
- Paid time off
- Dental insurance
- 401(k)
- Vision insurance
- Flexible schedule
- Tuition reimbursement
- Life insurance
- Employee discount
- Parental leave
Salary : $37,900 - $48,000
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