What are the responsibilities and job description for the Operations Technician position at Wyyerd Group LLC?
Wyyerd Fiber is seeking an Operations Technician II who will be responsible for configuring, installing and repairing FTTH GPON and DSL plant and equipment to meet quality standards and deliver an exceptional customer experience. Plant maintenance construction work is also part of the responsibilities of this position, as well as fiber splicing.
About This Role
The Operations Technician II is a vital part of the Wyyerd Fiber team. This position takes on the face of Wyyerd Fiber as the technician and the person in front of the customer. The technician will be efficient with their time at a customer's home taking the time to perform quality work, educating the customer on the product and services provided, all while being conscious of the time it takes to do so.
Responsibilities
Ability to understand a fiber network
Working computer knowledge of a Mac device
Understanding of basic electricity
Understanding and interpreting plant maps
Telecommunications wiring color-code competency
Program and troubleshoot wireless and networking equipment for each customer
Lift 50 lbs and have the ability to handle a tall extension ladder.
Other duties as required
Experience/Qualifications
Must have clean driving record
Ability to pass drug test
Understanding of ISP services
Ability to work with others on all responsibilities