What are the responsibilities and job description for the Assistant Front Desk Manager - Yellowstone National Park position at Xanterra Travel Collection?
Join the Front Desk Management team in Yellowstone National Park!
As the Assistant Front Office Manager you will have responsibility for all aspects of the Front Office and Bell operations while the Front Office Manager is not at the desk.
We operate 9 lodging facilities with over 2,000 guest rooms spread out over 6 locations in Yellowstone. Guest accommodations include cabins and hotel rooms ranging from rustic to modern. The Front Desk is often responsible for providing the first face-to-face impression to our guests and ensure they are given accurate and in-depth information about their accommodations and the park. Learn more about the Guest Services Department.
Requirements
- Prior management experience preferred
- Prior hotel experience preferred
- Experience with Opera or other hotel PMS system preferred
The Details
- Position Type: Seasonal, Full-time
Season Dates: April 2023 - November 2023
Schedule: 40 hours, 5 days/per week. Night Shift Positions available. May include weekends, evenings and holidays.
Location: Throughout Yellowstone National Park
Perks & Benefits
- In-park housing provided including Wi-Fi (very limited bandwidth - would not recommend online coursework during this time), laundry, and all utilities ($45.74 tax per two-week pay period)
- All meals provided at a low cost including breakfast, lunch, and dinner ($170.81 tax per two-week pay period)
- Employee Recreation Program (planned trips, softball & basketball tournaments, live music, group hikes, yoga nights, and even trips to the rodeo in Cody, WY)
- $350 Referral Bonus for EACH person you refer who gets hired
Get The Scoop from employees on Instagram, Tiktok and Facebook!
Responsibilities
Resposibilities:
- Resolve guest problems skillfully with a willingness and desire to understand a guest’s viewpoint and to take necessary steps so that the guest is satisfied when they leave.
- Perform all duties toward the goal of maximizing guest service while meeting or exceeding
financial goals. - Help in the development of Front Office personnel throughout the season.
- Ensuring Front Office personnel are offering the Yellowstone Forever donation, environmental
program and open accounts to guests during the check-in process. - Provide constructive feedback to staff and prepare employee documentation as
needed. - Regulate shift coverage for optimum effectiveness by scheduling staff according to business
levels and labor standards. - Ensure daily paperwork is completed in a timely manner and accurately, including bus illness
forms, daily reports, EOA form, and guest refund tracking sheets. - Assure dress, appearance, and conduct policies established by Xanterra and the Lodging
Department are followed and enforced. - Other duties as assigned on-site
Qualifications
Required Skills:
- Human relations skills. Must be a "people-person" who thrives on public contact.
- Previous management or supervisory experience
- Knowledge of computer programs such as Microsoft Outlook
Physical Requirements:
- Lifting/carrying up to 30 lbs
- Bending, kneeling, stretching as needed
- Standing for long periods of time and walking up in down stairs as well as outdoors
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $46 - $171
