What are the responsibilities and job description for the Warranty Specialist position at XCMG Group?
About XCMG
XCMG is a global leader in the design and manufacture of heavy machinery and equipment, known for its innovation, quality, and commitment to excellence. As one of the largest construction equipment manufacturers in the world, XCMG is dedicated to providing high-performance products and services to meet the needs of our customers in the OEM space. We are looking for a Warranty Associate to join our dynamic team in Lawrenceville, GA.
Job Summary
The Warranty Associate will be responsible for managing and processing warranty claims for XCMG’s equipment and parts. This role ensures that all warranty-related activities are conducted in a timely, efficient, and accurate manner, providing excellent customer service while adhering to XCMG’s policies and procedures. The Warranty Associate will work closely with internal teams, service departments, and customers to ensure smooth claims handling and resolution.
Key Responsibilities
- Process and evaluate warranty claims in accordance with XCMG's warranty policies and procedures.
- Review and validate warranty claims submitted by customers, ensuring accuracy and compliance with warranty terms.
- Liaise with customers, service technicians, and internal departments to gather necessary information and resolve warranty issues.
- Maintain accurate records of warranty claims, repairs, and resolutions in the warranty management system.
- Provide timely updates to customers regarding the status of their claims, ensuring clear communication throughout the process.
- Assist in identifying recurring warranty issues and work with the quality control and engineering teams to address root causes.
- Collaborate with the parts department to ensure timely availability of parts required for warranty repairs.
- Analyze warranty data to track trends and help identify opportunities for process improvements.
- Manage warranty cost reporting and assist in the preparation of warranty budgets and forecasts.
- Handle escalated warranty-related inquiries and concerns from customers or dealers in a professional and effective manner.
- Assist with training new employees or dealers on warranty processes and procedures as needed.
Qualifications
Physical Requirements
Benefits
How to Apply
Please submit your resume and cover letter outlining your qualifications and experience for the Warranty Associate position at XCMG. We are an equal-opportunity employer and welcome applicants from all backgrounds.