What are the responsibilities and job description for the Global Delivery Head, Americas position at Xebia?
Company Description
Xebia is a global consulting, software engineering, and training company, delivering AI-first solutions that enable organizations to achieve faster, transformative results. Operating via an integrated global network, Xebia combines localized client engagement in the US and Europe with nearshore and offshore capabilities in Latin America, Poland, and India. This hybrid delivery model blends deep human expertise and cutting-edge AI innovation to deliver scalable, impactful solutions that align with business goals. With a strong commitment to attracting and retaining top talent globally, Xebia ensures agility, scalability, and continuous innovation for its clients.
Role Description
We are seeking a full-time Global Delivery Head, Americas, to oversee and drive strategic delivery operations at our Hillsborough, NJ location. As the Global Delivery Head, you will manage comprehensive delivery frameworks, ensure project excellence, and develop strong client relationships. You will guide program and project management initiatives, lead multidisciplinary teams, and foster a culture of innovation, efficiency, and collaboration across the Americas region, while aligning with Xebia’s global strategy and business objectives.
Location: United States, preferably Atlanta
Reporting To: COO – Americas
Role Overview
Xebia, Americas is seeking a seasoned Global Delivery Head to lead and scale delivery excellence across a globally distributed delivery model. This role will be responsible for end-to-end delivery governance, client satisfaction, financial performance, and operational scalability across delivery centers in India, Spain, the United States, Canada, and LATAM.
The Global Delivery Head will work closely with Sales, Account Leadership, and Global Delivery teams to ensure predictable, high-quality outcomes aligned with Xebia’s growth strategy.
Key Responsibilities:
Own delivery excellence across all Americas accounts, ensuring high CSAT, NPS, and retention.
Lead and govern delivery across multiple global locations (India, Spain, US, Canada, LATAM).
Partner with the COO Americas on delivery strategy, operating model, and scalability.
Drive P&L accountability for delivery margins, utilization, and cost optimization.
Establish strong delivery governance, risk management, and escalation frameworks.
Work closely with Sales and Account Leaders on:
Deal shaping and solutioning
Transition from sales to delivery
Growth, renewals, and expansions
Build and mentor senior delivery leaders, ensuring leadership depth and succession.
Standardize delivery metrics, reporting, and operational rigor across regions.
Support transformation initiatives including AI-led delivery, modernization, and agile at scale.
Key Qualifications
18 years of experience in technology services delivery, with at least 7–10 years in senior leadership roles.
Proven experience managing large, distributed global delivery teams.
Strong background in digital, cloud, data, and AI-led engagements.
Demonstrated ownership of delivery P&L and margins.
Experience working closely with enterprise clients in North America.
Ability to operate at both strategic and execution levels.
Excellent stakeholder management and executive communication skills.
Preferred Experience
Prior experience in a global consulting or IT services firm.
Exposure to multi-shore delivery and scaling nearshore/offshore models.
Experience driving delivery transformation and operational maturity.
Why Join Xebia
Opportunity to shape delivery strategy for a high-growth Americas business.
Work with world-class global delivery centers.
Play a key role in scaling AI-first and modern engineering-led services.