What are the responsibilities and job description for the Customer Success Manager position at XILO?
Location: Carlsbad, CA
Job Type: Full-Time
About Us:
At XILO, we thrive in a fast-paced, high-growth environment where every day brings new challenges and opportunities. With a focus on innovation and evolving our industry, we are committed to delivering state of the art technology to our customers. We are looking for a dynamic and driven Customer Success Manager (CSM) to join our team and help us elevate our customer engagements to new heights.
The Role:
As our next Customer Success Manager, you will play a critical role in shaping the experience of our most valued accounts. Your daily responsibilities will include:
- Training and Empowerment: Conducting in-depth training sessions and webinars to ensure customers understand and utilize our products effectively.
- Onboarding: Seamlessly integrating smaller accounts into our ecosystem, providing them with the tools and knowledge needed for immediate success.
- Project Management: Collaborating closely with our Lead CSM to manage projects, ensuring that tasks assigned to our service and engineering teams are completed to perfection.
- Relationship Management: Building and maintaining strong, lasting relationships with customers, becoming their trusted advisor and first point of contact.
What We Look For:
- Passionate about Growth: You are not just looking for another job; you are seeking a career path that challenges you and offers substantial growth opportunities.
- Tech Savvy: With strong technical aptitude, you can grasp complex products quickly and explain them to non-technical users.
- Confidence and Charisma: Excellent interpersonal skills with the ability to engage and influence people.
- Project Management Skills: Capable of managing multiple projects simultaneously with impeccable attention to detail.
- Educational Drive: Eager to create and share educational content that enhances our customer’s understanding and appreciation of our products.
Why Join Us?
- Impactful Work: Your work directly impacts the growth and success of our business and our customers’ businesses.
- Dynamic Team: Work alongside a team of highly motivated and skilled professionals who are just as passionate about success as you are.
- Career Growth: We are dedicated to your professional development and will provide you with opportunities to lead, grow, and shape a rewarding career.
To Apply:
If you are ambitious, driven, and ready to contribute to a team that values bold ideas and solid execution, we would love to hear from you. Apply now by submitting your resume and a brief cover letter outlining why you are the perfect fit for this role.
XILO is an Equal Opportunity Employer and embraces diversity in our employee base.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Carlsbad, CA: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $70,000