What are the responsibilities and job description for the Operations Coordinator position at XL Pro Staffing and Consulting Group?
Schedule: Monday – Friday | 8:00 AM – 5:00 PM (OT Saturdays)
Pay Rate: $20–$23/hr (no increase upon conversion to permanent)
Position Description:
- Manage customer claims, including freight, shortages, overages, damages, chargebacks, and all related commercial paperwork.
- Identify issues with overages, shortages, and damaged freight; research solutions and create corrective action plans when required.
- Submit disputes through multiple channels, including customer portals, email, and online forms.
- Enter and process customer Return Authorizations (RAs).
- File RAs with all vendors as necessary.
- Support the Customer Operations Manager with all aspects of order processing and other assigned duties.
- Analyze incoming orders, communicate with sales teams, and allocate orders to the warehouse.
- Ensure proper routing and timely shipment of orders, validating readiness for invoicing as needed.
- Enter, communicate, and allocate manual and sample orders when received.
- Investigate discrepancies within customer allocations and prepare detailed information to communicate with sales regarding any issues.
- Manage the operations folder and ensure email responses are sent within 24–48 hours.
- Work with the warehouse to confirm order routing is complete, shipments are on time, and allocations are accurate.
Position Requirements:
- Bachelor’s degree in Supply Chain Logistics preferred; accounting knowledge is a plus.
- Ability to learn purchasing procedures and policies.
- Experience with computerized inventory systems preferred; able to work with Sage X3 or similar ERP systems.
- Proficient with Microsoft Office Suite, especially Excel (VLOOKUP, Pivot Tables, XLOOKUP, Slicers).
- Must have experience with Electronic Data Interchange (EDI) preferred.
- Strong problem-solving skills and a passion for investigation and discovery.
- Ability to organize and execute multiple tasks with a high level of accuracy.
- Excellent communication and interpersonal skills, including working effectively with warehouse staff, purchasing department, vendors, and other internal teams.
- Ability to collaborate across departments and manage vendor communications effectively.
Benefits:
- Health
- Dental
- Vision
Salary : $20 - $23